Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Customer-facing engineer who owns technical success from proof-of-concept to production: installs and operates OpenHands on customer infrastructure, builds integrations and agentic use cases, debugs Kubernetes/containers/networking/CI-CD, runs onboarding and workshops, and feeds product teams with field-driven improvements, demos, and docs.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Manage an SMB dealership portfolio to drive retention, adoption, and growth. Build stakeholder relationships, analyze account performance, run business reviews, identify risks/opportunities, coordinate cross-functional solutions, and document activity in Salesforce while leveraging AI tools for insights and productivity.

Manage a portfolio of client accounts from onboarding through campaign delivery. Set up and optimize programs in Salesforce, monitor timelines and deliverables, analyze performance, present insights, and coordinate cross-functional teams to resolve issues and identify upsell opportunities. Ensure account health and contribute ideas to improve products and processes.

Manage and expand existing customer accounts by upselling and cross-selling Qualio's SaaS platform. Own full sales cycle, build consultative presentations, manage pipeline and forecasts, coordinate cross-functionally, and develop account strategies to meet individual revenue quotas.

Manage relationships with high-value customers, act as platform subject-matter expert, drive engagement and retention, negotiate renewals and upsells, deliver training, troubleshoot technical issues, and advocate customer needs to inform product improvements.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

The Receptionist manages reception operations, provides guest support, handles check-ins/check-outs, and oversees onboard shop services to enhance guest experiences.

The Generalist Intern will optimize internal tools, conduct customer research, support go-to-market efforts, provide product insights, and write clear documentation. This remote position targets recent grads or students.