Top Remote Senior Level Operations Manager Jobs in Raleigh, NC

Leads operations and go-to-market performance for the AEC business unit, including revenue forecasting, growth strategy, marketing, B2B partnerships, customer support, vendor management, and cross-functional execution. Oversees operational processes, compliance, course delivery, strategic projects, platform initiatives, KPI reporting, and continuous improvement across multiple brands. Partners with centralized teams, develops staff, and drives revenue growth, efficiency, customer satisfaction, and organizational alignment.

Manage and improve the Quality Standards and Internal Audit Frameworks within the Integrated Management System (IMS). Maintain IMS documentation, plan and conduct internal audits, support external certification audit readiness, and ensure alignment with evolving certification and regulatory requirements. Collaborate with stakeholders to drive continuous improvement.

Leads business management for Payer and RWD/Insights units by developing KPI frameworks, executive reporting, dashboards, forecasts, business cases, and performance insights. Partners cross-functionally with Finance, Product, Commercial, Engineering, and Customer Success to execute strategic initiatives, improve operations through AI and automation, and support M&A integration, synergy tracking, and organizational alignment.

Owns healthcare and telehealth operations across clinical, provider, pharmacy, fulfillment, customer support, and technology partners. Responsibilities include managing workflows and SLAs, resolving complex patient and partner issues, developing SOPs and playbooks, preparing launches, monitoring operational metrics, and building scalable processes in an ambiguous, regulated environment.

Leads enterprise strategy, growth, value-creation, and corporate development initiatives in partnership with the Chief Strategy Officer and senior leaders. Owns complex cross-functional programs, synthesizes market, customer, financial, and operational insights, prepares executive and board materials, evaluates investments and partnerships, and drives strategic recommendations through execution. The role requires strong judgment, communication, stakeholder influence, and comfort operating independently in ambiguous, fast-paced environments.

Manage the Non-Funded Support Team ensuring timely dispositioning, regulatory compliance (ECOA, FCRA, adverse action), oversight of LOS pipelines, JIRA-based risk lifecycle tasks, UAT and post-implementation validation, and act as primary stakeholder for audits, exams, and compliance inquiries.

Owns staffing and capacity visibility across Content teams, including resource allocations, skill sets, utilization, contractor support, effort estimation, and build tracking. Applies standardized planning processes, maintains operational standards, leads collaboration networks, and reports capacity and process metrics to leadership. Partners with business process, finance, and cross-functional stakeholders to align resource plans with governance, budgets, and capitalization requirements.

Manage onsite imaging operations, workflows, staffing, capacity, financial reporting, SLAs, security, chain-of-custody controls, equipment maintenance, and disaster recovery. Lead performance coaching, resource allocation, system utilization, program implementations, staff onboarding, and client support while serving as backup for the Senior Operations Manager.

Leads regional professional services delivery, governance, growth, transformation, and financial performance. Owns a multi-million-dollar P&L, oversees directors and regional managers, manages service quality and risk, supports sales and go-to-market strategy, and serves as an executive escalation point. The role drives operational efficiency, customer satisfaction, resource planning, continuous improvement, and alignment across geographically dispersed, cross-cultural teams.

Develop commercialization strategies for advanced chemistry and acquired manufacturing capabilities. Lead government, defense, grant, and commercial partnership proposals; analyze markets and customer opportunities; coordinate cross-functional integration initiatives; and build operating mechanisms that accelerate strategic execution. The role works across technical, manufacturing, commercial, financial, and operational teams to advance market entry, production, and revenue.