Top Remote Senior Level Operations Manager Jobs in Raleigh, NC

Lead high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; plan and execute projects; research markets and opportunities; identify operational problems and implement practical solutions to deliver measurable business outcomes.

Leads a 150+ person outbound engagement organization responsible for case and campaign operations. Owns operational strategy, program development, performance targets, capacity planning, budgeting, workflow optimization, and launch readiness. Partners with cross-functional leaders across member experience, quality, compliance, product, analytics, and engineering to improve outreach outcomes, efficiency, quality, and member experience. Develops managers and supervisors while standardizing operating practices and scaling programs through data-driven experimentation and technology partnerships.

Leads Project Kitty Hawk’s student re-enrollment initiative by developing outbound engagement strategies, segmenting stop-out populations, managing four specialists, and monitoring performance metrics. Responsibilities include hiring, coaching, playbook development, campaign coordination, CRM and data integrity oversight, compliance with FERPA and TCPA, institutional partner collaboration, and quantitative and qualitative reporting. The role continuously improves outreach channels, prioritization, messaging, and operational processes to increase student re-engagement and successful return to enrollment.

Leads the Consumer Digital product operating model, governance, planning processes, performance metrics, and operating cadence. Oversees budget and workforce planning, recruiting, onboarding, communications, culture, and a program management team. Partners with senior leaders across product, technology, design, analytics, and business functions to improve decision-making, accountability, delivery effectiveness, and organizational performance. Advises executives on operating-model decisions, tradeoffs, execution risks, and transformation opportunities.

Leads high-impact strategic initiatives within the Office of the CEO, including annual planning, OKRs, acquisition due diligence and integration, market expansion, pricing, partnerships, fundraising, and growth planning. Partners with executive leadership to develop actionable insights, align cross-functional teams, manage sensitive projects, and deliver measurable business results in a fast-paced environment.

Lead the Special Investigations Unit by managing investigators, complex insurance fraud cases, compliance, regulatory reporting, partnerships with law enforcement and internal teams, vendor relationships, analytics initiatives, and performance metrics. The role includes hiring, coaching, succession planning, training, audit support, and developing fraud detection and prevention strategies across the organization.

Leads the integration and operational alignment of Technical, Renewals, and Post-Sales teams. Establishes unified processes, governance, handoffs, reporting, and performance frameworks; drives automation, efficiency, resource allocation, and accountability across the customer lifecycle. Manages multiple teams and leaders, partners with GTM executives on strategic roadmaps and KPIs, and develops a collaborative, high-performing organizational culture.

Provides analytical and strategic support for customer capture, recapture, retention, portfolio growth, and new business acquisition. Develops and optimizes outreach campaigns using lead-management and customer-engagement technologies, analyzes campaign and portfolio data, and delivers recommendations to improve conversion and business performance. Partners cross-functionally, supports risk and regulatory compliance, manages project-related work leadership, and maintains internal control standards.

Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Leads a technical client operations team supporting managed cloud services. Responsibilities include hiring, coaching, workforce and capacity planning, 24x7 coverage, ticket and incident management, service quality, documentation, compliance, and continuous improvement. The manager partners with Client Success, Professional Services, Security Operations, and Compliance to improve operational performance, client experience, automation, scalability, and team capability.