Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Support and manage day-to-day operations of customer-hosted cloud environments within the Jenzabar One ecosystem. Troubleshoot priority incidents, perform upgrades, provide SQL Server configuration and T-SQL scripting support, produce root cause/post-mortem analyses, drive process improvements and automation, mentor junior staff, and serve as an escalation point for cross-functional teams.

Configure, support, and troubleshoot business applications while serving as the primary IT contact for assigned business areas. Resolve escalated issues, document incidents and procedures, recommend system improvements, support projects, and mentor less experienced administrators. The role requires business systems analysis, SQL, end-user application administration, process flowcharting, report and procedure writing, and collaboration with offshore development and QA teams.

Lead Doppel’s IT function supporting office and remote employees. Manage the IT team, service delivery, onboarding and offboarding, identity and access through Okta, endpoint management with Jamf, SaaS administration, office technology, vendors, budgets, and procurement. Build scalable processes and automations while partnering with Security on endpoint protection, access controls, vulnerability remediation, incident response, and audit readiness.

Provide Level 1 and Level 2 technical support for a SaaS platform, troubleshooting portal, SSO, API, integration, and content issues. Own tickets through resolution, maintain SLA compliance, document and escalate complex bugs, communicate clearly with global customers, and contribute to knowledge-base articles. The role also involves collaborating with Customer Success, Sales, Engineering, and Content teams while developing expertise to resolve straightforward content bugs independently.

Provides first-line FAB and IT support in a manufacturing environment. Responsibilities include triaging tickets, maintaining backups, configuring operator workstations, installing software and printers, troubleshooting connectivity, tool data, monitors, alarms, and virtual machines, and managing software licenses. Collaborates with FAB Operations and provides rotational off-hours support. Preferred skills include Jenkins, MES, .NET, Java/Tomcat environments, scripting, and SPC chart creation.

Provides support engineering assistance within the Payroll team. The posting identifies the role as both a Senior DAS Support Engineer and Senior Payroll Analyst, but provides no detailed responsibilities or qualifications.

The description states that the position joins the Payroll team as a Senior Payroll Analyst, but provides no specific responsibilities or qualification details. The job title identifies the role as an Aruba Technical Support Engineer.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Hosts and prepares electronically stored information for attorney review and production. Responsibilities include case and user administration, document loading, searches, index management, TIFF/PDF conversion, branding, exports, load-file generation, quality control, technical troubleshooting, service-request support, and end-to-end document productions. The role also supports escalations, ensures policy compliance, and guides team members while managing multiple time-sensitive projects.

Provides L2 technical support for Medius Payments, Supplier Management, and Supplier Portal applications. Responsibilities include troubleshooting application and technical issues, supporting customers and partners, identifying root causes, documenting resolutions, collaborating with R&D and other support teams, and contributing to process improvements. The role requires knowledge of SQL, XML, JSON, SFTP, and technical troubleshooting, with familiarity with REST APIs, SaaS, Azure, banking systems, and payment file standards preferred.