Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Trace3 seeks general applicants to join their innovative IT solutions team. Roles involve flexibility in a dynamic environment, strong teamwork, and a commitment to continuous improvement and collaboration.

Support and manage customer-hosted cloud environments for the Jenzabar One ecosystem. Perform configuration, troubleshooting, upgrades, incident reporting, and cross-team collaboration. Serve as escalation for junior staff and NOC, assist on projects, and leverage AI tools to improve cloud operations and efficiency.

The Empower Help Desk assists users with Empower software issues, manages call resolutions, and supports credential setups, ensuring user satisfaction and software functionality.

Provide first-line technical support for EDI operations, monitor systems, manage tickets, and assist in data reporting and troubleshooting tasks.

Provide technical help desk support for customer escalated issues, manage service requests, and coordinate with application support in a dynamic team.

This role includes providing technical support, monitoring databases, managing incidents, and contributing to project management while working shifts, including weekends and holidays.

The Director oversees technical support and client satisfaction for Experian's Claims Source, leading a team to optimize processes through automation and AI. They handle client issues, manage projects, and maintain relationships while ensuring deliverables are accurate and complete.

The IT Support Engineer will provide strategic support solutions, troubleshoot IT issues, develop integrations, and maintain IT infrastructure, focusing on efficiency and user satisfaction.

Responsible for day-to-day IT support, maintaining systems, managing hardware/software deployments, ensuring secure operations, and providing technical assistance.

The Systems Manager is responsible for administering and securing IT systems for the Beneficiary Helpline, ensuring compliance and optimal performance while supporting business operations and technological enhancements.

Provide remote first-line support for hardware, software, and network issues; troubleshoot and resolve user problems, manage accounts and device provisioning, document tickets, escalate complex issues, and support onboarding/offboarding while maintaining security and SLA targets.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

The Director of Technical Operations will oversee the support team's daily operations, troubleshoot technical issues, meet with clients, and optimize workflows and automations, driving overall improvements in technical support.