Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Provide frontline technical support via live chat (and phone/email as needed) for a property-management SaaS. Troubleshoot integrations (Airbnb, VRBO, Booking.com), calendar syncing, smart device connectivity, and AI features. Document issues in CRM, escalate bugs, maintain quality standards, and adapt communication style for diverse customers while working weekend/graveyard shifts.

Provide frontline technical support via live chat (plus phone/email) for a property-management SaaS: troubleshoot integrations, calendar syncing, smart devices, guide setup of AI replies and pricing, document issues in CRM, escalate bugs, and maintain quality and tone across diverse customers.

Provide Level 1-2 IT support and ticket triage; manage DNS, domains, hosting, and email deliverability; provision and administer SaaS users; coordinate IT projects and documentation; maintain security hygiene (MFA, least-privilege), asset inventories, and log activities in Arrow CRM.

Manage and improve cloud-based SaaS IT environment, administer M365 and identity systems, operate and tune security platforms (Arctic Wolf, Zscaler, Okta, Mimecast), monitor alerts and lead incident response, oversee helpdesk (Freshservice), manage vendors, enable users through training and documentation, and apply AI and automation to streamline IT operations.

Provide Tier 1 support for credit union clients using core banking platforms. Diagnose and resolve member data, transaction, account maintenance, and configuration issues; log and escalate tickets; assist with installs and updates; maintain documentation and knowledge base; deliver user training and excellent client service.

Provide Tier 1/2 remote IT support, manage corporate IT systems and applications, onboard/offboard employees, patch and maintain laptops via Iru MDM, enforce security controls (MFA/SSO), handle Zoom A/V issues, maintain inventory, and use Jira for ticketing and tracking.

Provide member-facing and internal technical support focused on RMA and internal tools: diagnose hardware/software issues, manage end-to-end RMA processes, document failures, collaborate with logistics and vendors, escalate and review complex cases, and cross-train to support internal Care Hub tooling while maintaining quality, metrics, and empathetic communication.

Provide first-level support for customer experience systems, monitor system health, perform basic troubleshooting, generate reports, assist documentation, support vendor relationships, and participate in projects and on-call rotation.

Provide onsite IT/OT support for factory and office environments, handling end-user desk support, shop-floor devices (MES scanners, CCTV, access control), incident response for cybersecurity events, patching and remediation, asset lifecycle management, and ServiceNow-based ITSM documentation and coordination with vendors and security teams.

Support deployment, maintenance, and sustainment of learning products in Cornerstone OnDemand: configure courses/playlists, upload and test assets, provide Tier II support, manage user roles, maintain documentation, and produce reports.

Serve as primary technical contact for partner banks, troubleshoot API/connectivity/payment issues, manage support queues and incidents, run RCA, create runbooks, and collaborate with Engineering and Product to improve reliability and scalability.

Administer Adobe Creative Cloud licensing, Admin Console, and user provisioning. Provide day-to-day support and troubleshooting for Creative Cloud apps. Support Microsoft Copilot and Power Platform administration, governance, and user enablement. Partner with security/compliance on generative AI and content protection policies, manage deployments and identity integration, monitor service health, create runbooks and documentation, and deliver training and support.