Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Build and sustain engagement in MWEG Central, an online community; develop programming, prompts, and volunteer support; manage member-facing communication systems; serve as the in-house Circle expert; coordinate across departments; supervise course creation and member experience specialists; and support the director of communities as deputy.

Manage customer contract execution, pricing accuracy, expiration dates, and contract data in ERP systems. Monitor tier compliance and contract performance, prepare governance and audit documentation, collaborate with Sales and Corporate Accounts to resolve discrepancies, and identify process improvements. Calculate rebate accruals and GPO administrative fees while supporting pricing and contracting operations. Requires strong organization, attention to detail, communication, and multitasking skills.

Leads the global Community Management and Customer Support vision for an unannounced live-service game. Builds player feedback loops, support operations, scalable processes, launch communications, community health metrics, and cross-functional partnerships. Establishes both functions from the ground up, manages external partners, represents player needs to executives and development teams, and guides strategy across development, beta, launch, and live operations.

Serve as the primary client contact through phone, email, and portal interactions. Resolve concerns, provide solutions, escalate complex issues, maintain client relationships, coordinate with internal teams, communicate feedback, and keep accurate records. The role requires professional communication, organization, problem-solving, and proficiency with office, document, collaboration, and client-service software.

Serves as a strategic partner to founders and executives by managing priorities, filtering decisions, translating vision into organizational action, preparing high-stakes meetings, synthesizing business reporting, coordinating stakeholders, identifying risks, supporting planning and resource allocation, drafting executive communications, managing confidential information, and leading special projects. The role also owns client satisfaction and evaluates whether engagements continue to meet evolving executive needs.

Owns the end-to-end Problem Management lifecycle for recurring and high-impact incidents affecting warehouse automation systems. Leads root-cause analysis, maintains problem records and known-error documentation, coordinates corrective and preventive actions, supports major incidents, and validates permanent fixes. Investigates issues across WES, WCS, WMS, PLCs, robotics, infrastructure, databases, networks, and integrations. Partners with engineering, operations, support, customers, and vendors while coordinating change and release activities to improve reliability and reduce operational disruption.

A general consideration application for GBQ, intended only for candidates specifically instructed by the HR team. Applicants should apply to a specific open position matching their qualifications and interests. GBQ participates in E-Verify.

Provide high-level executive and personal support to the CEO, managing complex calendars, inboxes, meetings, travel, board and investor logistics, confidential documentation, follow-ups, and special projects. Serve as a trusted liaison with internal and external stakeholders while proactively resolving administrative challenges. The role requires flexibility outside regular hours, strong discretion, excellent organization, and fluency in Hebrew and English.

Manage pre-litigation personal injury cases by opening insurance claims, coordinating with carriers, obtaining medical records and police reports, resolving lien and subrogation issues, and preparing cases for demand drafting. The role requires close collaboration with paralegals, attorneys, clients, and insurance representatives while identifying operational bottlenecks in a fast-paced, high-volume environment. Portuguese and English bilingual communication is required.

Provides advanced helpdesk support, serves as an escalation point, troubleshoots Windows and Mac hardware and software, manages endpoint and mobile devices, supports identity and SaaS access, documents solutions, assists with onboarding and offboarding, and improves IT processes. The role also supports office technology and workplace-related IT needs while mentoring junior technicians and communicating technical concepts clearly to employees.