Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Provides advanced helpdesk support, serves as an escalation point, troubleshoots Windows and Mac hardware and software, manages endpoint and mobile devices, supports identity and SaaS access, documents solutions, assists with onboarding and offboarding, and improves IT processes. The role also supports office technology and workplace-related IT needs while mentoring junior technicians and communicating technical concepts clearly to employees.

Annual subscription signup for the Emerging Leaders program. Applicants submit their information for approval and receive an emailed invoice for subscription payment once approved.

Supports and administers the Deltek Vision enterprise application, including user support, configuration, security, troubleshooting, reporting, training, documentation, data integrity, integrations, testing, and feature rollouts. The role serves as the Deltek subject matter expert, partners with vendors and enterprise applications leadership, supports process improvements and automation, and develops knowledge of related enterprise systems such as UKG and Newforma.

Handles moderate, difficult, and catastrophic workers’ compensation claims from investigation through settlement and closure. Determines compensability, causal relationships, reserves, medical bill payments, and subrogation opportunities. Negotiates settlements, manages vendors and complex files, facilitates return to work, applies workers’ compensation laws, maintains claim documentation, supports client relationships, and mentors team members.

Governs enterprise change enablement and release management processes to support stable, compliant technology delivery. Responsibilities include risk-based change approvals, CAB facilitation, release planning, deployment coordination, audit readiness, rollback and testing oversight, CI/CD integration, production support readiness, KPI reporting, stakeholder communications, and continuous process improvement. The role also manages ITSM and release tooling, supports major incidents and emergency changes, and collaborates with engineering, QA, operations, security, business stakeholders, and auditors.

Montauk Capital invites undergraduate candidates to share resumes and areas of interest across venture building, venture investing, platform operations, and portfolio company roles. The firm will contact applicants when a suitable opportunity becomes available.

Provides deal desk and sales operations coverage for B2B SaaS opportunities during an eight-month maternity leave term. Partners with Account Executives, Finance, and Legal to structure pricing, discounts, payment terms, contracts, and approvals. Reviews non-standard terms, maintains deal data in DealHub and the CRM, resolves commercial issues, guides sales teams through processes, and recommends improvements to Revenue Operations workflows.

Administer the enterprise Procore platform, including configuration, governance, licensing, integrations, data quality, reporting, dashboards, and user support. Lead standards, rollouts, training, change management, and process improvements across construction and facilities teams. Develop Power BI and DAX analytics, support SAP S/4HANA integrations, manage vendors, assess platform enhancements, and advise leadership on roadmap, risks, compliance, and AI-enabled capabilities. The role is fully telecommuting with travel of up to 25%.

Coordinates fellowship education programs, events, logistics, communications, learning materials, alumni resources, calendars, and operational priorities. Maintains and analyzes program data, creates basic visualizations, supports cross-functional projects, and helps deliver a strong experience for fellows and alumni.

Design, implement, and improve Monarch's leadership operating system and planning cadences. Own quarterly and annual planning mechanics, drive execution of cross-functional priorities, build documentation and artifacts to scale execution, and partner with founders and leaders to remove friction and improve decision-making.