Top Remote Operations & Support Jobs in Raleigh-Durham, NC

The Director of Automation will manage and shape the automation strategy, oversee deployment of technology initiatives, and ensure effective communication with stakeholders across various teams. Key focus on RPA, AI, and process improvements in a global finance setting.

The Deal Desk Analyst supports Quote-to-Cash operations, assisting with deal structuring, pricing approvals, and CPQ administration while ensuring compliance with company policies.

The Operations Coordinator 2 ensures effective service contract execution, manages vendor activities, reports metrics, and supports team initiatives to maintain quality and compliance in customer service.

Lead Support strategy and operations: provide data-driven insights, build 0-to-1 programs, own lifecycle intelligence, drive AI/automation adoption, plan capacity and budgets, create unified performance dashboards, and represent Support cross-functionally to execute OKRs and improve customer experience.

Drive sales efficiency through data analysis, KPI tracking, forecasting, and sales tool/process optimization. Build dashboards, model forecasts, support deal desk, and work cross-functionally to remove friction and scale sales operations.

Serve as the technical bridge between Customer Success and Engineering: triage and resolve customer issues, perform root cause analysis, produce implementation-ready solutions, manage change control and feature flagging, support ITIL incident/problem/change processes, monitor SLOs, and drive continuous improvement through documentation and trend analysis.

Investigate and respond to consumer and agent complaints, support anti-fraud investigations and agent monitoring, manage regulatory inquiries and complaint tracking, draft compliant responses, prepare reports, and recommend process improvements to reduce risk and improve customer experience.

Provide high-level administrative and professional support to executives and senior managers, coordinate budgets, calendars, travel, events, and vendor relations. Track metrics, analyze data, prepare communications and reports, mentor junior admins, manage office operations and supplies, process invoices and expense claims, and support strategic initiatives while adhering to risk and compliance frameworks.

Manage a pipeline of mortgage loans from submission to closing: review documentation, prepare files for underwriting, communicate with borrowers and stakeholders, track milestones in the LOS, identify and resolve issues, and support process improvements to ensure timely, compliant closings.

Investigate commercial liability claims with timely, cost‑efficient field investigations. Maintain claim inventory, follow policies and budgets, set reserves, negotiate limited settlements, attend mediations, document file activity, and manage litigated files for Gulf Coast and Midwest states.