Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Own and administer Salesforce globally across Sales Cloud, CPQ, and Experience Cloud. Build workflows, flows, validation rules, reports, dashboards, and integrations; maintain data quality and governance; support forecasting, territories, quotas, and revenue operations. Partner with global stakeholders and external implementation teams, lead UAT, document configurations, train users, and recommend Salesforce, AI, and integration enhancements.

Provides administrative support to the SCOPE Director, including calendar and email management, task tracking, meeting notes, receipts, metrics spreadsheets, and team communications. Supports team operations, campaign coordination, event logistics, retreat planning, travel, venues, agendas, and organizational projects. Requires strong organization, writing, discretion, remote collaboration, proactive follow-through, and occasional travel.

Manage day-to-day IT for a remote-first startup, including onboarding and offboarding, device and account administration, employee troubleshooting, IT documentation, vendor coordination, endpoint security, DNS, MDM, patching, and compliance support. The role also contributes to IT projects such as MDM migration, tooling rollouts, vendor evaluation, and security improvements. This is a part-time engagement of approximately 8–10 hours weekly with occasional onsite support preferred in the San Francisco Bay Area.

Manages complex property and casualty claims, investigating coverage, liability, compensability, and damages. Negotiates settlements and reserves, authorizes payments, maintains detailed claim files, communicates with insureds and external partners, and may participate in arbitrations, mediations, depositions, and trials. The role may also coach staff and contribute to talent and performance decisions.

Leads Business, Enterprise, and MDU Sales Support teams and Service Delivery Call Center operations. Responsibilities include coaching employees, managing staffing and schedules, monitoring KPIs and service levels, improving sales order workflows, coordinating cross-functional issue resolution, and implementing scalable process improvements that enhance efficiency and customer satisfaction.

Handles complex property and casualty subrogation claims, investigating coverage, liability, compensability, and damages. Negotiates settlements and reserves, authorizes payments, maintains detailed claim files, communicates with insureds and external partners, and may participate in arbitrations, mediations, depositions, or trials. The role may also coach staff and support talent management decisions. Requires advanced claims expertise, strong analytical and negotiation skills, and knowledge of insurance policies, laws, and regulations.

Operate and support leave-of-absence management systems, including troubleshooting, client-letter and policy programming, UAT and production QA, functionality testing, process-flow development, training, audits, reporting, and premium billing data-feed validation. The role supports implementation teams, client and district offices, and may assist with LOA claims management. It requires knowledge of leave laws, systems programming aptitude, analytical troubleshooting, strong organization, communication, customer service, and confidentiality skills.

Manage complex Michigan Personal Injury Protection claims from assignment through resolution. Responsibilities include coverage analysis, investigation, evidence gathering, damage evaluation, policy and legal review, settlement negotiation, payment approval, sub-claim creation, referrals, documentation, and claim closure. The role handles intermediate claims involving injuries and attendant care, coordinates with insureds, medical providers, attorneys, and insurance carriers, and may require travel, inspections, licensing, and occasional overnight stays.

Coordinates interpreting assignments across clients and projects by scheduling qualified interpreters, recruiting language professionals, communicating assignment details, maintaining records, onboarding resources, reviewing invoices, and resolving coverage issues. The role monitors schedules, handles cancellations and urgent changes, collaborates with project management, finance, recruiting, and operations teams, and identifies workflow improvements. It requires independent remote work during U.S. Eastern business hours and professional English communication.