Responsible for the continued accurate and efficient operation and functions of the Leave of Absence Management System(s). Includes troubleshooting problems and issues, training, programming (as appropriate), reporting and auditing while adhering to Matrix Best Practices.
Duties and Responsibilities:
Troubleshoots problems/issues in LeaveLink. Escalates issue to vendor (Absentys) as appropriate.
Programs client letters, policy changes in LeaveLink.
QA all aspects of programming in UAT during implementation and in production prior to go-live dates for all new clients.
Assists in testing all new functionality being programmed into LeaveLink.
Assists in developing process flows for new enhancements as well as new modules as they are released.
Assists in developing training for all new enhancements and modules, as well as annual LOA road show training.
May also be called upon to complete audits and prepare statistical and productivity reports.
Assists client teams and district offices during emergency situations.
Provides support to the implementation teams for premium billing implementations.
Testing for Premium Billing & Collection data feeds and process flows.
Performs various client, examiner and claim audits as needed.
May be involved in LOA claims management for RSL and Matrix employees.
All other duties as assigned.
Education, Qualifications and Experience:
College degree required. Bachelor’s degree preferred or an equivalent of at least three to five years experience working with leave of absence claims either in the capacity of a HR professional or a claims examiner.
Minimum of 2 years experience as an Integrated Claims Examiner-LOA.
PHR Certification preferred.
Knowledge of federal and state laws pertaining to leaves of absence.
Must have an aptitude for logic and systems programming.
Ability to think in an analytical manner for troubleshooting and program design.
Excellent math and reading comprehension skills.
Demonstrated time management and organization skills required.
Demonstrated ability to follow through on commitments.
Excellent verbal and written communication skills.
Proven experience in providing internal and external customer service.
Ability to handle confidential information with the utmost judgment and discretion.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Remote .
Skills Required
- College degree or equivalent experience
- Bachelor's degree
- Three to five years of experience working with leave-of-absence claims as an HR professional or claims examiner, or equivalent qualification
- At least two years of experience as an Integrated Claims Examiner focused on leave of absence
- PHR certification
- Knowledge of federal and state leave-of-absence laws
- Aptitude for logic and systems programming
- Analytical troubleshooting and program-design ability
- Excellent math and reading comprehension skills
- Time-management and organizational skills
- Ability to follow through on commitments
- Excellent verbal and written communication skills
- Internal and external customer-service experience
- Ability to handle confidential information with judgment and discretion
Reliance Matrix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Reliance Matrix and has not been reviewed or approved by Reliance Matrix.
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Leave & Time Off Breadth — PTO and holidays are presented as generous, with examples including new‑hire accruals, a paid volunteer day, and enhanced holiday pay for certain schedules. Some accounts highlight excellent PTO accrual and strong time‑off practices in parts of the organization.
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Retirement Support — A 401(k) with an immediately vested company match is included as a standard offering. This indicates accessible retirement support from the start of employment.
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Parental & Family Support — Paid parental leave and adoption assistance are part of the package alongside broader wellbeing resources. These elements signal family‑oriented support beyond core medical benefits.
Reliance Matrix Insights
What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
