National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)
National Interstate is looking for a Claims Specialist to join their team. This individual will work a hybrid schedule out of the Richfield, OH office.
National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.
Essential Job Functions and Responsibilities
- Manages a large inventory of complex claims to evaluate compensability/liability.
- Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages.
- Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
- Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners.
- Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
- Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
- May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
- Performs other duties as assigned.
Job Requirements
Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.Experience: Generally, a minimum of 9 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).Prefer:
- Advanced knowledge of auto physical damage claims, collision repair processes, estimating practices, labor guides, and parts pricing.
- Proficiency with CCC ONE, Mitchell, Xactimate, Audatex/Solera, or similar estimating platforms.
Company:
NIIC National Interstate Insurance Company
Salary Range:
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
Skills Required
- Bachelor’s degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience
- At least 9 years of property and casualty claims handling experience
- Professional designation such as Associate in Claims (AIC), or continuing progress toward one
- Advanced knowledge of auto physical damage claims, collision repair processes, estimating practices, labor guides, and parts pricing
- Proficiency with CCC ONE, Mitchell, Xactimate, Audatex/Solera, or similar estimating platforms
- Strong knowledge of insurance policies, coverage, claims handling procedures, industry laws, and regulations
- Excellent analytical, negotiation, problem-solving, interpersonal, and communication skills
- Ability to organize and prioritize complex caseloads for timely claim resolution
- Ability to handle confidential information with discretion
- Authorization to work in the United States without current or future employment visa sponsorship
What We Do
National Interstate Insurance Company is a specialty property and casualty insurance company that provides innovative insurance solutions and claims handling support, with a primary focus on the commercial transportation industry.
