Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Support operational excellence by owning reporting and dashboards, improving CRM data quality, building Excel-based reports and Redtail workflows, auditing data, coordinating cross-functional projects, documenting SOPs, testing processes, and identifying automation opportunities to improve firm-wide operations.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Process, quality-check, and route incoming claims and documents; maintain import queues, reconcile balances, validate charges, and resolve discrepancies. Monitor file-sharing and data transfers, enter itemized bill data, submit service tickets for system issues, analyze document/system trends, and collaborate with teams to improve workflows and communication.

Provide first-line technical support for residential and small business customers across voice, data, video, and security services. Troubleshoot IPTV, POTS, DSL, and fiber broadband issues, document interactions in the service database, monitor outages, escalate as needed, and work scheduled shifts including nights, weekends, and holidays.

Coordinate and validate residential loan funding requests for the National Warehouse Lending division, ensuring data accuracy, preparing and confirming wires, resolving time-sensitive issues, coordinating with internal teams, and maintaining compliance and customer communication.

Proofread and perform quality-control checks on K–12 assessment test booklets; verify content accuracy and consistency against style guides and client/state publishing requirements; prioritize multiple proofreading requests under deadlines; collaborate with editors and production staff; may work additional hours during peak periods. Remote within the U.S.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

Manage and optimize underwriting workflows and staffing to meet cycle times. Provide underwriting assistance during volume spikes, analyze data to improve processes, develop SOPs and training, ensure regulatory compliance, reduce manual work through technology, and communicate findings to stakeholders.

Lead studio operations and integration with central PlayStation functions. Build internal operations capabilities, manage budgets, IT/security alignment, HR/talent processes, strategic planning, and execution of initiatives. Build and mentor an operations team and foster a healthy studio culture.

Provide front-desk reception, phone and email handling, mail and supply management, scheduling, filing, basic bookkeeping, onboarding support, vendor coordination, and general administrative assistance to keep the office organized and operational.

Provide remote administrative support including calendar and email management, document and report preparation, CRM and database maintenance, basic bookkeeping and expense tracking, travel coordination, project coordination, data entry, and confidential support for leadership.