Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Support and implement IS applications for AP Contracts within a multi-facility healthcare organization. Analyze user requirements, develop and implement systems, manage small-to-moderately complex projects, coordinate project teams, provide direction and training, and ensure schedule and solution delivery. Maintain Epic accreditation and support operational needs across Providence locations.

Drive IT operational maturity and financial management by analyzing spend and operations, managing renewals and PO lifecycle, delivering reports, advising leadership on budget optimization, vendor rationalization, and process improvements.

Placeholder posting for unsolicited or opportunistic resumes. No defined role, responsibilities, or requirements; used to collect candidate resumes for future opportunities.

Build and own Ashby’s Workforce Management function: forecast demand, model capacity scenarios, design global schedules, create dashboards and insights, and partner cross-functionally to balance SLAs, team flexibility, and strategic initiatives. Influence hiring and regional strategy while enabling a tenured, technical Support team to contribute beyond ticket work.

Provide L2/L3 technical and product support to enterprise customers for a customizable Loan Origination System. Investigate logs and configurations, reproduce issues, triage to Product and Engineering, document Help Center content, and advocate product/process improvements. Participate in occasional after-hours incident coverage and biannual offsites.

Manage day-to-day donor-advised fund (DAF) grant operations, ensuring compliant, accurate processing of domestic and international grants; oversee a team of grants associates; handle special/complex grantmaking, payments, reporting, reconciliations, and cross-functional collaboration; drive process improvements and serve as escalation point for complex cases.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Provide field coaching and operational support to franchisees to improve sales, car count, customer experience, and profitability. Conduct in-center visits and virtual coaching, run market meetings, document activity in FranConnect, ensure brand compliance, deliver training, and use data-driven insights and reporting tools to drive center performance.

Prepare comprehensive damage summary packets for large-loss property subrogation claims by reviewing claim files, verifying documentation, organizing evidence, redacting sensitive information, and coordinating with adjusters, recovery specialists, and attorneys to support recovery efforts and maintain subrogation workflows.