Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Lead a centralized bid support and proposal function within Revenue Operations, overseeing end-to-end proposal delivery, feasibility validation, cross-functional deal support, and onshore/offshore team management. Drive process standardization, automation, CRM tracking, and performance metrics to improve win rates and ensure smooth onboarding and transition to delivery. Serve as escalation point for complex, high-value opportunities and coach teams to maintain quality and efficiency.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Handles moderate-difficulty workers' compensation claims: investigates compensability, establishes reserves, manages medical bills, negotiates settlements, facilitates return-to-work, closes files, manages vendors, and mentors team members.

Serve as a technical liaison between clients and developers: troubleshoot complex issues, write technical specifications, prioritize tickets, test changes, lead implementations, provide training, and drive process improvements and client success.

Project-based internship to create a business plan for Just Markets Institute, build internal processes and systems with mentor guidance, and support educational and marketing teams while meeting course requirements.

Provide high-level support to the CEO and founder's office by managing complex calendars, coordinating travel, serving as primary stakeholder contact, preparing reports and presentations, implementing marketing and community growth strategies, handling confidential information, and improving internal communications and collaboration.

Review and process vehicle and salvage title documentation, enter title data into IAA systems, ensure compliance with state title/salvage laws, resolve discrepancies, respond to customer inquiries by phone/email, perform clerical tasks, and provide timely customer support.

Support and implement IS applications for AP Contracts within a multi-facility healthcare organization. Analyze user requirements, develop and implement systems, manage small-to-moderately complex projects, coordinate project teams, provide direction and training, and ensure schedule and solution delivery. Maintain Epic accreditation and support operational needs across Providence locations.

Drive IT operational maturity and financial management by analyzing spend and operations, managing renewals and PO lifecycle, delivering reports, advising leadership on budget optimization, vendor rationalization, and process improvements.