Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Leads automated underwriting strategy, rules lifecycle governance, testing, deployment, and outcome integrity for life insurance products. Manages carrier and reinsurer relationships, translates underwriting methodologies into scalable platform capabilities, partners with Engineering, oversees quality audits and decisioning performance, and develops underwriting leadership talent. Requires extensive life insurance underwriting expertise, transformation leadership, rules engine governance, predictive model and mortality assessment knowledge, and experience operating across distributed organizations.

Supports real estate closings and escrow teams by preparing, coordinating, and delivering accurate closing documentation. Gathers information from buyers, sellers, agents, lenders, and internal stakeholders; coordinates closing tasks; and ensures compliance with company policies, lender requirements, and applicable regulations. The role also provides administrative, operational, and customer service support while managing multiple priorities in a high-volume environment.

Support the SVP of Global Customer Solutions with executive coordination and program management, ensuring strategic initiatives progress effectively.

Versar offers SkillBridge internship for transitioning service members, providing hands-on experience in various fields including logistics, engineering, and IT.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Provides advanced escalation support for complex enterprise application incidents. Performs technical analysis across applications, batch processing, databases, integrations, access, performance, reporting, and APIs. Leads technical communication during critical incidents, develops workarounds, supports root cause analysis, documents resolutions, evaluates software release impacts, and coordinates with development, engineering, DevOps, and vendors. Requires enterprise application support experience, SQL and API troubleshooting skills, payroll tax expertise, and knowledge of incident management and system architecture.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Administer and support the ARCHIBUS Facility Information Management System, including authentication, server maintenance, database restoration, vulnerability remediation, and emergency bug resolution. Provide end-user support and training for IWMS, FIMS, and EDMS solutions. Support facility assessments, field operations, CAD and documentation management, cost estimating, site visits, and coordination of onsite assessment teams.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.