Top Remote Jobs in Providence, RI

Leads and scales a global customer support organization serving manufacturing customers. Oversees Tier 1 and Tier 2 teams, support strategy, staffing, quality, SLAs, escalations, hardware issue resolution, AI tooling, and operational metrics. Partners with Product, Engineering, Sales, and Customer Success to improve uptime, customer effort, resolution times, and support reliability across North America and Latin America.

Leads strategic, financial, operational, and client relationships for a portfolio of B2B marketing accounts. Owns P&L, forecasting, profitability, scope control, revenue growth, campaign delivery, and client satisfaction. Integrates cross-functional teams, drives paid-media programs, makes decisions under pressure, and develops pod team members. Requires strong consultative judgment, media fluency, prioritization, and comfort operating in fast-paced, evolving agency environments.

Leads enterprise client implementations of an AI marketing platform across CMS, DAM, and workflow tools. Defines integration scope, deployment strategy, success criteria, and agent-powered workflows; drives QA, UAT, go-live, enablement, and adoption. Partners with marketing and technical stakeholders while translating implementation insights into product roadmap opportunities. Supports late-stage sales, delivery, customer training, and measurable time-to-value.

Lead and execute enterprise cyber incident response and digital forensic investigations for customers. Conduct threat hunting, host, network, and cloud investigations; identify root causes; recommend containment actions; and analyze ransomware, intrusions, and advanced persistent threats. Serve as a technical lead and cybersecurity subject matter expert, collaborate with engineering and customers, improve investigation tooling and playbooks, and contribute to knowledge bases and product development in a 24/7 follow-the-sun environment.

Owns new business development in a priority market by prospecting parking owners, operators, brokers, and commercial real estate firms. Responsibilities include full-cycle sales, personalized demos, negotiation, proposal development, pipeline management in Salesforce, property visits, industry events, and partnership with SDRs, City Managers, and Operations. The role requires exceeding quota, understanding parking and commercial real estate markets, communicating technical products to nontechnical buyers, and traveling approximately six weeks annually.

Build relationships with local governments in Oregon and Hawaii, represent SOVRA at procurement events, host webinars, train agencies on eProcurement programs, promote adoption, track technology usage, identify expansion barriers, and share program insights. The role requires frequent event travel, booth setup and equipment handling, public-sector knowledge, customer education experience, and autonomous remote work.

Lead annual GTM planning across capacity, territories, quotas, and incentives; establish forecasting and performance management; define cross-functional KPIs; identify risks and opportunities; align Finance, Sales, Marketing, and Customer Success; and build AI-enabled workflows to streamline analysis and improve decision-making. The role partners closely with CRO, CFO, and GTM leaders in a hands-on B2B SaaS environment.

Own the revenue operations backbone for Sales, Customer Success, and Partnerships. Manage sales and renewal forecasting, reconcile ARR and attainment, analyze pipeline and attribution data, support quota and territory planning, administer the sales technology stack, and drive cross-functional GTM initiatives to completion. Partner with Finance, Legal, Deal Desk, and leadership on quoting, contracts, vendor management, QBRs, reporting, and variable compensation calculations.

Coordinate new market and imaging center launches from kickoff through go-live and stabilization. Maintain readiness checklists, timelines, go/no-go criteria, status reporting, and launch documentation. Serve as the operational liaison across implementation, training, quality, workforce management, and operations teams. Identify risks, resolve blockers, support go-live logistics, and document lessons learned. The role also requires daily responsible use of AI tools for drafting, analysis, research, and workflow improvement.

Own a portfolio of 20–25 mid-market and enterprise accounts from implementation handoff through renewal and expansion. Build executive relationships, drive adoption and business outcomes, manage customer health and escalations, lead renewals, and identify expansion opportunities. Serve as a product and workflow consultant, deliver enablement, translate customer feedback into product recommendations, and collaborate with Sales, Support, Product, and Engineering.