Top Remote Customer Success & Experience Jobs in Providence, RI

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

Manage a portfolio of federal customers to drive adoption, retention, and measurable value from Sonatype products. Lead structured onboarding and adoption motions, monitor customer health, surface risks and growth opportunities, coordinate cross-functional teams, and use GenAI to accelerate analysis, planning, and communication. Focus on proactive, outcomes-driven customer leadership within regulated federal environments.

Manage an SMB dealership portfolio to drive retention, adoption, and growth. Build stakeholder relationships, analyze account performance, run business reviews, identify risks/opportunities, coordinate cross-functional solutions, and document activity in Salesforce while leveraging AI tools for insights and productivity.

Serve as the primary Premier Support contact for enterprise clients, manage escalations and high-priority cases, coordinate with Engineering/Product, run account KPIs and QBRs, oversee support-led projects and outage communications, ensure SLA adherence, support developers using Blend RESTful APIs, and drive customer retention and satisfaction.

Own end-to-end customer implementations of a cloud CMMS from contract to go-live: lead project plans, gather requirements, configure the platform, manage data migrations and integrations, run testing and training, and coordinate cross-functional teams to ensure on-time launches and customer readiness.

Lead strategy and execution for customer operations across Success, Support, Services, and Marketing Ops. Define operating model, systems and data architecture, AI and automation roadmap, cross-functional workflows, reporting, and change management to scale consistent, measurable customer lifecycle operations. Partner with Product, Engineering, IT and go-to-market teams and build a high-performing operations organization focused on automation impact, operational discipline, and measurable business outcomes.

Own a community workstream end-to-end, manage member moderation and support, curate live and virtual programming, surface member insights, onboard members, and partner cross-functionally with product, sales, and partnerships to grow engagement.