Top Remote Customer Success & Experience Jobs in Providence, RI

Own client performance reporting and narrative for population health programs, turning analytics into actionable practice-level insights and expansion business cases. Build scalable reporting frameworks, partner with clinical and analytics teams to quantify pathology-level value, and drive retention and wallet-share growth through executive-facing materials and disciplined performance reviews.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Lead relationships and drive outcomes for enterprise customers by ensuring adoption, measuring value, conducting business reviews, monitoring customer health, coordinating cross-functional teams, supporting renewals/expansions, and translating customer insights into product and strategic recommendations.

Serve as primary client contact for a book of small-to-medium payer and provider customers. Manage relationships, troubleshoot issues, conduct business reviews, document activity in CRM, support finance inquiries, develop customer outcomes plans, and collaborate cross-functionally to drive customer value and retention.

Own pilot-to-production deployments for enterprise SaaS: build implementation plans, lead kickoffs, coordinate stakeholders, triage technical issues, track adoption and health, create onboarding/playbook materials, and feed structured customer feedback to Product and Engineering.

The Account Manager will manage Long-Term Service Agreements for battery energy storage projects, including negotiations, performance claims, and client relations.

Post-sale technical expert who resolves stalled adoption at enterprise accounts by configuring and documenting complex Tanium deployments, enabling end-users, providing onsite assistance, and delivering feedback to Product, Engineering, and Customer Success teams to drive value realization.

Serve as a trusted advisor managing a portfolio of financial services clients to drive satisfaction, retention, renewals, and revenue growth. Lead onboarding, implementation, strategic account planning, needs assessments, contract renewals, and performance monitoring while collaborating with delivery, product, and internal teams.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Provide bilingual (Spanish/English) technical integration support to customer developers integrating NMI payment APIs/SDKs into POS, mPOS, or e-commerce systems. Troubleshoot issues, maintain local implementations, create/update documentation, act as an internal technical contact, and contribute to projects to ensure customers go live successfully.