Top Remote Customer Success & Experience Jobs in Providence, RI

Provide bilingual (Spanish/English) technical integration support to customer developers integrating NMI payment APIs/SDKs into POS, mPOS, or e-commerce systems. Troubleshoot issues, maintain local implementations, create/update documentation, act as an internal technical contact, and contribute to projects to ensure customers go live successfully.

Serve as the Research division’s strategic partner to university executives, building relationships, creating success plans, driving partner utilization and outcomes, supporting renewals and growth, onboarding partners, and representing partner needs internally. Facilitate presentations, advise on strategy, and use Gainsight and Salesforce to report partner health while traveling to campuses and conferences as needed.

Manage the full lifecycle of strategic telehealth partners: lead implementation, drive patient and provider adoption, develop success plans and KPIs, act as primary client contact, coordinate cross-functional teams, present data-driven business reviews, and identify growth opportunities.

Manage and retain a book of P&C business through client servicing, renewals, endorsements, billing, certificates, and carrier negotiations. Provide timely client support, advise on coverage gaps, coordinate internal resources, and follow internal workflows and timelines.

The AI-Enhanced Virtual Assistant will support AI integration, administrative tasks, communication management, project coordination, and client interaction to enhance operational efficiency.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

The Account Manager will oversee SEO and content projects, analyze digital marketing campaigns, and manage client deliverables while driving growth initiatives.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

Join the LastPass Talent Community to be contacted when job opportunities match your skills and interests. Roles include technical, creative, and strategic positions.

Act as a technical partner to Customer Success and enterprise customers for healthcare data licensing: troubleshoot integrations, validate data deliveries, manage escalations, support onboarding, liaise with Product/Engineering, analyze data quality, and improve processes to ensure accurate, compliant data delivery and customer adoption.