Top Remote Customer Success & Experience Jobs in Providence, RI

Lead a global support and managed services team for an AI-powered materials science SaaS: own SLAs, triage escalations, drive incident resolution with Engineering, build reporting, coach and hire staff, and personally handle select high-priority technical tickets.

Lead and manage a team of Account Managers to sustain and grow employer/payor/government client relationships. Own contract delivery, renewals, expansions, financial performance, reporting, and strategic client planning. Act as senior client escalation, mentor account team members, coordinate cross-functional resources, and drive profitability and retention through consultative selling and data-driven reporting.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Act as the trusted technical advisor for named customers to deploy, onboard, train, and support cloud HPC workflows. Analyze customer environments, drive migrations from on-prem to cloud, expand Rescale usage, present solutions externally, and relay product feedback to improve the ScaleX platform.

Configure and validate benefits system builds, review and QA data, follow enrollment and implementation process flows, document processes, collaborate with internal partners, track productivity, escalate issues, and participate in training on new functionality.

Lead Coveo's Enterprise Account Management organization across North America. Set strategy, coach and scale a team of Enterprise Account Managers, drive retention, renewals, expansion, executive engagement, forecasting, cross-functional alignment, and personally support high‑impact renewals and escalations.

Lead post-implementation customer onboarding, drive product adoption, develop strategic success plans, perform business reviews and on-site visits, resolve escalations, and partner with Product and Engineering to ensure retention and renewals.

Own technical success for enterprise customers across pre- and post-sales lifecycle: validate architectures, scope solutions, lead OOB infrastructure deployments, manage onboarding and enablement, drive adoption and reliability, and provide training and services to ensure long-term customer value.

Own and build the end-to-end renewals function: manage renewal conversations, negotiate and close, create processes, implement forecasting and reporting, flag at-risk accounts, and partner with CS and Finance to improve retention.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.