Top Remote Customer Success & Experience Jobs in Providence, RI

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.

Join the LightForce Talent Community to stay connected with future job openings at LightForce Orthodontics, which specializes in personalized orthodontic care.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.

The Director of Enterprise Account Management will manage relationships with complex enterprise merchants, ensuring their success and retention while guiding them through payment ecosystems and internal advocacy.

Serve as a strategic, high-touch customer success manager for top creator accounts. Own a portfolio of high-value creators, drive retention and expansion through proactive email strategy, product adoption, data-driven tests, and cross-functional collaboration. Act as a trusted advisor, build account plans, surface creator insights to Product/Marketing, and scale success playbooks.

Manage the full post-sale customer lifecycle to drive adoption, retention, and revenue expansion. Build measurable success plans, surface expansion opportunities, mitigate churn via data-driven engagement, run QBRs, maintain CRM hygiene, and coordinate cross-functionally to deliver customer value and influence product and GTM strategy.

The Advancement Officer is responsible for managing donor relationships, engaging stakeholders, and executing fundraising strategies to support MLT's mission.

The Speaker Booking Assistant will research, contact, and secure bookings for speakers at events, manage progress, and maintain records.

Own renewal strategy, negotiations, and execution for an enterprise SaaS portfolio to protect and grow ARR. Partner with Client Management, Legal, and Finance to forecast accurately, mitigate renewal risk, and identify upsell opportunities while driving retention and expansion.

Lead and scale enterprise customer success for a cybersecurity SaaS provider: optimize customer lifecycle, reduce churn, drive renewals and expansion, build CS operations and reporting, engage executives on complex issues, and align cross-functionally to improve adoption and product outcomes.