Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary
We are seeking an Enterprise Account Management, Director to lead and deepen relationships with our largest, most complex enterprise merchants. This role sits at the intersection of customer success, relationship management, and strategic advisory, ensuring our enterprise clients realize maximum value from our payments platform over the long term.
This position is well-suited for a seasoned payments professional with deep FinTech experience, particularly within enterprise-scale e-commerce and card-not-present (CNP) environments. You will serve as a trusted partner to some of the most sophisticated merchants in the industry, guiding them through complex payment ecosystems while advocating for their needs internally.
Responsibilities
- Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
- Act as the primary point of contact and escalation owner for complex, high-impact accounts
- Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
- Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
- Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service
- Proactively identify risks to account health and drive mitigation strategies
- Conduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic priorities
- Translate customer feedback into actionable insights for internal teams to influence product and service improvements
- Support enterprise merchants through complex operational, regulatory, and risk-related discussions
- Identify organic growth opportunities that align with client needs and long-term success (e.g., new capabilities, regions, or use cases)
- Stay current on industry trends, regulatory changes, and best practices across payments, e-commerce, and FinTech
Qualifications
- 7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments
- Direct experience working for a payments service provider, processor, gateway, or related financial technology company
- Deep knowledge of e-commerce and card-not-present payment models
- Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk
- Demonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cycles
- Experience operating within large, matrixed organizations and navigating cross-functional dependencies
- Excellent communication and executive presence, with the ability to explain complex concepts clearly
- Highly organized, proactive, and comfortable managing ambiguity
Preferred Qualifications
- Experience supporting global or multinational enterprise merchants
- Familiarity with API-driven products and technical integrations
- Background working with marketplaces, subscription businesses, or high-volume digital commerce platforms
- Experience partnering with Sales on expansions while maintaining a customer-first mindset
- Exposure to regulated or highly scrutinized merchant segment
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Skills Required
- 7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments
- Direct experience working for a payments service provider, processor, gateway, or related financial technology company
- Deep knowledge of e-commerce and card-not-present payment models
- Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk
- Demonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cycles
- Experience operating within large, matrixed organizations and navigating cross-functional dependencies
- Excellent communication and executive presence
- Highly organized, proactive, and comfortable managing ambiguity
Shift4 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shift4 and has not been reviewed or approved by Shift4.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision plans and the company covering the majority of U.S. premiums. Health insurance is also characterized as solid or comprehensive in parts of the material, supporting baseline benefits strength.
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Retirement Support — Retirement support includes a 401(k) with a company match up to 4% of salary in the U.S., reflecting a clear, structured contribution benefit. Pension programs are also described for some European locations, indicating additional retirement coverage in certain regions.
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Leave & Time Off Breadth — Time away benefits include paid time off, paid holidays, and dedicated paid volunteer time annually. Parental leave for both birthing and non-birthing parents is also included, expanding overall leave breadth.
Shift4 Insights
What We Do
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
