Top Remote Customer Success & Experience Jobs in Providence, RI

The Strategic Account Manager will manage client portfolios, drive account growth, conduct market research, and provide strategic insights, all while ensuring client satisfaction.

Manage health plan partnerships from implementation through ongoing value delivery, retention, renewals, and expansion. Coordinate internal teams, represent client needs, oversee program KPIs, support contracting conversations, produce client reporting, and drive operational improvements. The role requires strong healthcare payer knowledge, relationship management, analytical skills, and project coordination. It is fully remote with at least quarterly travel to client meetings.

Lead customer onboarding and implementation activities from launch through execution. Coordinate with customers, hauling partners, account management, vendors, and operations teams; recommend recycling and savings plans; manage implementation workflows, approvals, timelines, and competing priorities. The role requires strong communication, facilitation, analytical, problem-solving, decision-making, and collaboration skills, along with accountability for customer outcomes and quality.

Support enterprise clients through product onboarding, implementation, and ongoing technical assistance. Lead client presentations, troubleshoot production and data-processing issues, manage technical support tickets, and collaborate with Client Services, Sales, and Operations. Develop product expertise and serve as a key client contact through calls and high-touch communication.

Own strategic enterprise customer accounts, creating success plans, driving platform adoption and measurable value, managing risks, supporting renewals and expansion, and coordinating with Product, Support, Implementation, Marketing, and Sales. Lead executive business reviews, enablement sessions, recovery plans, customer advocacy, and account health reporting while influencing cross-functional teams without direct authority.

Leads and develops a senior client success team while building scalable operating systems, escalation paths, account coverage models, playbooks, health scoring, and renewal workflows. Owns executive relationships with employers, TPAs, PBMs, and benefits consultants; oversees retention, utilization, satisfaction, and resolution metrics. Partners cross-functionally to improve service delivery, manage portfolio risks, support renewals and expansion, and deliver a high-touch client experience during rapid growth.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, develop account strategies, lead QBRs and outcome narratives, solve cross-functional workflow challenges, translate customer needs into product feedback, and advocate for customer priorities internally. The role also includes mentoring junior team members and contributing to team initiatives and playbooks. This is a remote, U.S.-based position restricted to Florida residents with approximately 30% travel.

Owns end-to-end implementation delivery for enterprise health system accounts, including technical integration coordination, workflow configuration, training, go-live, adoption, risk management, stakeholder communication, scope decisions, and handoff to Customer Success. The role requires healthcare IT and clinical operations fluency, including EHR integrations, HL7/FHIR, and complex enterprise SaaS rollouts.

Lead technical partnership with Alphabet teams to drive adoption and integration of NVIDIA libraries, models, and frameworks. Coordinate cross-functional engineering and GTM teams, resolve integration challenges, influence product roadmaps, and deliver joint solutions that accelerate partner workloads and developer adoption.

Executive leader responsible for global customer retention, expansion, satisfaction, onboarding, implementation, and lifecycle strategy. Builds and scales customer success and relationship management teams, establishes lifecycle frameworks and governance, partners with Product and Engineering on customer-driven roadmaps, and uses analytics to improve retention, profitability, and growth. Serves as a strategic advisor to enterprise clients and leads cross-functional initiatives supporting long-term account value.