Top Remote Customer Success & Experience Jobs in Providence, RI

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Manage ~20 concurrent enterprise onboarding implementations from kickoff to go-live. Scope engagements, run persona-based product training, build stakeholder relationships, track adoption metrics, triage portfolio priorities, coordinate with Solutions Architects for ERP integrations, and synthesize customer feedback using AI-assisted tools to reduce churn and inform product.

Own customer relationships from implementation through retention and expansion. Monitor account health, run usage and ROI analyses, lead business reviews, manage implementations with technical teams, identify expansion opportunities, and set standards for clear customer communication and scalable, data-driven processes.

Lead technical implementations and configuration for new customers, provide omnichannel support and documentation, engage customers to gather requirements and feedback, collaborate with Account Management, Sales, Product, and Engineering to drive successful deployments and expansions, and help refine implementation processes to accelerate customer value.

Lead technical onboarding and implementations for partners: run data workshops, design architectures, drive POCs to production, troubleshoot integration issues, escalate and resolve technical blockers, and guide customers on best practices to maximize product value.

Lead post-sales onboarding and implementation for new clients, manage projects to accelerate time-to-value, provide technical guidance on integrations (APIs/webhooks), train and enable users, set KPIs for adoption, liaise with internal teams and third parties, and ensure smooth transition to Customer Success.

Manage and grow a portfolio of financial-institution clients for Alkamis Data & Marketing solutions. Serve as client liaison, coordinate requests with technical and operational teams, support onboarding and adoption of Customer Insights & Marketing Automation, resolve escalations, identify improvement opportunities, and collaborate cross-functionally to ensure client satisfaction, retention, and value realization.

Manage renewal, retention, and expansion for enterprise telehealth accounts. Build cross-functional relationships, create account plans, drive adoption and upsell, support onboarding/implementation, deliver business reviews, and coordinate internal teams to improve customer outcomes and value.

Manage an assigned portfolio of client accounts as primary contact to drive satisfaction, retention, product adoption, and account health. Coordinate onboarding, resolve issues, run QBRs, document account activity, identify risks and growth opportunities, and collaborate with cross-functional teams to ensure service delivery and positive client outcomes.

Provide technical leadership for enterprise mobile customers: debug complex mobile CI/CD issues, advise on mobile DevOps best practices, drive adoption, escalate technical problems, and relay customer feedback to product and engineering.

Manage enterprise customer relationships to drive adoption, value, and expansion of PointClickCare solutions. Act as trusted advisor to executive stakeholders, deliver joint success plans, anticipate and mitigate churn, provide strategic guidance, and collaborate cross-functionally to ensure customer outcomes and retention.

The Senior Client Associate manages operational support for advisors, enhancing client service, streamlining onboarding, and ensuring compliance while maintaining client data in Salesforce.