Top Remote Customer Success & Experience Jobs in Providence, RI

Manage end-to-end renewals and contract execution, support upsell and churn motions, maintain CRM and pricing data accuracy, liaise across sales, finance, and legal, and drive operational consistency to ensure on-time renewals and accurate forecasting.

Manage a portfolio of commercial customers to drive renewals, upsells, retention, and product adoption. Develop strategic account plans, act as trusted advisor and customer advocate, deliver training and case studies, and coordinate cross-functional feedback and off-boarding.

Lead and scale a technical customer support organization for a B2B SaaS product. Own frontline support, support engineering (reproductions, log diving, SQL, API debugging), bug triage, AI-first deflection using LLMs, metrics (response time, TTR, CSAT), knowledge management, and partnership with Product and Engineering. Hire, define operating model, and build global coverage.

The Customer Success Manager handles a portfolio of 150+ accounts, focusing on onboarding, customer health monitoring, and ensuring adoption of the Transfr platform.

The Membership Mobilization Manager leads the development and execution of a membership engagement program at GoodPower to energize community actions for renewable energy advocacy and political engagement.

STAJets seeks experienced contract pilots for Bombardier Global 6000, requiring significant flight hours and certifications.

Join Convo Communications' Talent Community to receive updates about job opportunities and company news. Stay connected with a leading Deaf-owned business.

Internship position at Waterfall to assist in various tasks including content writing, video editing, marketing, and software engineering.

Support authors and publishing professionals, optimize user conversion, maintain FAQs, and suggest product features to improve customer experience.

The Success Manager at WebPT will help outpatient rehab therapy practices achieve their strategic business goals, manage Member relationships, provide education, and promote analytics for business improvement.