Top Remote IT Support & Helpdesk Jobs in Portland, OR

Support evaluation, analysis, optimization, integration, and troubleshooting of computer systems, hardware, and software. Assist implementation, maintenance, sustainment, and performance improvements. Provide analytical support, reporting using Microsoft tools and project management concepts.

Provide remote technical support for OneStream and other financial management applications, triage and resolve product/configuration issues, submit bugs, update knowledge base, collaborate across teams, and maintain strong customer relationships during Pacific Time business hours.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Lead administration of Microsoft 365, Google Workspace, SaaS applications, Azure identity, and cloud infrastructure in a fully cloud-based organization. Provide Level 2/3 service desk escalation, execute migrations and cybersecurity projects, establish IT service processes, manage assets and vendors, and support onboarding, offboarding, incident response, change management, and M&A initiatives. The role partners with IT leadership and may help build and manage a growing internal technical team.

Owns internal IT systems, employee technology support, SaaS and business systems administration, vendor relationships, technology purchasing, process automation, AI enablement, device management, access controls, continuity protocols, and audit readiness. Leads direct reports, manages technology spend and licensing, advises leadership on technical and financial risk, and partners cross-functionally to improve workflows and operational efficiency.

Provide operational IT support for devices, SaaS platforms, access management, and troubleshooting across a distributed team. Build automation for provisioning, onboarding, offboarding, and support workflows; manage Terraform-based SaaS configuration; develop API and webhook integrations; improve device trust, compliance, and endpoint management; and collaborate with Security, Engineering, and People Ops. The role also helps deploy AI-powered ITSM workflows and requires strong documentation and async communication.

Manage Salesforce environments, integrations, support queues, troubleshooting, maintenance, and administrative configuration. Configure workflows, approval processes, fields, layouts, record types, flows, dashboards, and reports. Translate business needs into Salesforce solutions, document changes, support testing and deployments, resolve user issues, and train end users. Partner with Salesforce professionals, IT teams, functional leaders, vendors, and the Business Transformation team on system enhancements and implementation activities.

Provide Tier 2 technical support for SolarWinds monitoring and infrastructure products: troubleshoot escalated cases across network, system, security, and database environments; collaborate with Tier 3 and engineering on bugs and workarounds; create documentation and knowledge base articles; mentor Tier 1; and guide customers on configuration, integrations, and best practices to improve product reliability and satisfaction.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.