Top Remote IT Support & Helpdesk Jobs in Portland, OR

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides remote help desk support for Department of the Navy HR systems. Manages user account provisioning, access controls, ticket resolution, SOP-based troubleshooting, escalations, onboarding assistance, documentation, SLA compliance, and process improvement. Supports users through phone, email, and Microsoft Teams while maintaining appropriate access to mission-critical systems.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Provides Tier 1 and Tier 2 end-user support through tickets, calls, and email. Responsibilities include troubleshooting Windows and macOS systems, managing accounts and permissions, installing software and updates, configuring workstations, maintaining printers, supporting Zoom and Slack, managing hardware and software inventory, repairing equipment, training employees, and providing onsite technical support at offices, events, and the Sundance Film Festival.

Administers Xflow, Concur, Tipalti, and SAP-connected P2P systems. Responsibilities include user provisioning, access controls, system monitoring, troubleshooting, integrations, compliance audits, configuration, UAT, documentation, master-data standardization, and process improvement. Partners with Accounts Payable, Procurement, IT, and vendors to resolve issues and implement reliable, secure technology solutions.

Administer and support the FAMIS 360 CMMS, including system configuration, user security, data loading, property settings, modules, pick lists, and account changes. Serve as the primary support contact, resolve system-generated requests, coordinate with IT on issues and enhancements, manage user access and compliance processes, and provide or coordinate user training. Collaborate with account teams during implementation and maintain integrated systems and facilities-management data.

Leads Appen’s IT function, including support, enterprise technology, security governance, automation, vendor management and team development. Owns the IT roadmap, Microsoft 365 and SaaS environment, endpoint and identity controls, SOC 2 and ISO 27001 readiness, technology spend, and AI-enabled process improvement. Partners with executives, Engineering and Product to improve service delivery, eliminate manual work, manage risk and build a scalable, high-performing IT organization.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Administer Google Cloud, Google Workspace, and Gemini Enterprise environments, including IAM, licensing, user provisioning, data connectors, integrations, security controls, and AI governance. Troubleshoot complex cloud and SaaS issues, monitor access and administrative activity, document configurations, automate workflows with scripting and APIs, and partner with security, compliance, privacy, and business teams to ensure secure and scalable enterprise AI adoption.