Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Manage and optimize B2B marketing campaigns, serving as the primary customer contact and liaison with sales and operations. Responsibilities include campaign setup, kickoff calls, performance monitoring, quality control, reporting, CRM updates, customer communications, QBRs, and proactive issue resolution. The role requires strong organization, communication, presentation, analytical, and problem-solving skills while operating independently in a remote environment.

Manage strategically important enterprise customers as a trusted post-sale partner. Develop mutual success plans, lead executive business reviews, drive product adoption, monitor customer health, mitigate risks, support renewal readiness, identify expansion opportunities, and cultivate customer advocates through cross-functional collaboration.

Serve as the strategic technical advisor for enterprise SaaS customers after go-live. Manage technical relationships, platform adoption, integrations, scalability, risks, releases, escalations, and optimization. Partner with Customer Success, Engineering, Product, Support, and Implementation teams to resolve issues and drive retention, value realization, and expansion. Lead technical reviews, workshops, Executive Business Reviews, documentation, and process improvements. The role requires approximately 30–40% travel across Europe and North America.

Provide high-quality, timely service to high-net-worth clients: respond to service requests, process endorsements, issue new business, answer coverage questions, and remarket accounts as needed.

Lead Cloudinary's global follow-the-sun support organization, owning strategy, operations, metrics, and AI-driven transformation to improve customer satisfaction, scalability, and product outcomes while partnering cross-functionally.

Support customer adoption by delivering foundational product guidance, basic training, and documentation. Partner with CSM/CSS to meet utilization benchmarks, escalate blockers, prepare reports, and coordinate internal resources. Travel to dealerships up to 25% and maintain product and industry knowledge to improve client outcomes.

The Senior Client Associate manages operational support for advisors, enhancing client service, streamlining onboarding, and ensuring compliance while maintaining client data in Salesforce.

Lead and grow a team of ~15 client partners to drive retention, product adoption, and revenue expansion across brand and agency accounts. Set segment strategy, build executive client relationships, collaborate cross-functionally on go-to-market and product feedback, implement scalable account planning and forecasting, and coach high-performing teams to deliver consistent, measurable client outcomes.

Lead technical implementations and configuration for new customers, provide omnichannel support and documentation, engage customers to gather requirements and feedback, collaborate with Account Management, Sales, Product, and Engineering to drive successful deployments and expansions, and help refine implementation processes to accelerate customer value.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.