Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Proactively contact dental practice clients to assess satisfaction, identify open issues and unmet needs, document feedback, route concerns to appropriate team members, escalate urgent relationship risks, and provide weekly leadership reports. The role follows standardized call and tracking processes while building client trust and maintaining accurate documentation.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Provides post-enablement managed services for Cyara customers by supporting platform usage, recurring workflows, configuration, integrations, monitoring, reporting, issue management, SLA commitments, documentation, and adoption. Coordinates with Support, Engineering, Product, Sales, Customer Success, and Professional Services to resolve issues and risks. Identifies process improvements and develops reusable playbooks, templates, knowledge articles, and reporting practices to improve service quality and customer outcomes.

Manage strategic enterprise customer accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, deliver training and educational programs, advocate for customer needs with product teams, and use analytics expertise to drive business outcomes. The role requires 7+ years in customer success, account management, or consultative SaaS, analytics, or business intelligence roles, with experience in enterprise environments and production BI implementations.

Drive timely SaaS subscription renewals and expansions by monitoring contract terms, reviewing usage and history, engaging customers, explaining subscription options, and coordinating renewal quotes and ordering documents. Collaborate with Sales, Customer Success, and Accounting to resolve non-routine situations, maintain subscription integrity, and support customer success while managing high-volume workloads and global customer schedules.

Own customer value and adoption plans for a B2B SaaS account portfolio. Build relationships with business and technical stakeholders, connect Mixpanel usage to measurable outcomes and ROI, lead enablement and business reviews, monitor account health, identify expansion and renewal opportunities, triage product issues, and advise customers on AI-enabled product workflows. Collaborate with Account Executives, renewal teams, Product, Engineering, and GTM partners to drive adoption and share best practices.

The Data Success Manager supports partners’ data needs for civic engagement campaigns. Responsibilities include understanding partner requirements, establishing relationships, managing data processes, resolving data issues, coordinating vendors and technology partners, recommending data improvements, and supporting efficient database operations. The role requires SQL, Python or similar scripting, strong problem-solving and communication skills, and the ability to manage multiple priorities. Experience with voter data, PII, data quality, stakeholder training, and BI tools is preferred.

Enters, updates, verifies, organizes, and maintains company information in databases, spreadsheets, and records. Reviews and corrects errors, retrieves data, prepares basic reports, protects confidential information, and coordinates with departments to resolve discrepancies. The role requires accuracy, attention to detail, strong typing and computer skills, spreadsheet proficiency, organization, communication, and the ability to meet deadlines while handling repetitive tasks.

Lead strategic, post-sale relationships for Fortune 500 clients, driving onboarding, product adoption, executive engagement, renewals, and expansion. Act as trusted advisor, build success plans and ROI metrics, lead executive reviews, mitigate churn risks, and influence product and operational improvements across cross-functional teams.

Manages strategic implementation partners by providing relationship support, project oversight, functional enablement, and process improvement. The role monitors partner-led implementations, reviews project plans and deliverables, supports partner health and growth, coordinates internal resources, develops enablement content, promotes centers of excellence, and creates governance and SOP documentation. It also helps improve customer adoption, prevent escalations, and ensure partner certifications and capability development.