Top Remote Operations & Support Jobs in Pittsburgh, PA

Owns the administration, reliability, security, configuration, release management, and support of Microsoft Dynamics 365 Customer Engagement and related Power Platform environments. The role manages integrations, data quality, access controls, managed-service providers, production incidents, enhancement backlogs, lifecycle management, deployments, and stakeholder communication across a distributed business.

Leads daily Tier 1/2 service desk operations, including queue health, SLA performance, ticket quality, escalations, CSAT follow-up, KPI reporting, and peer coaching. Optimizes ServiceNow AI Agent and Virtual Agent capabilities, improves knowledge management and self-service, handles complex tickets, and drives operational improvements. This is a non-supervisory lead role requiring strong ServiceNow, ITSM, customer support, reporting, and enterprise endpoint support skills.

Supervises resolution of high-risk mortgage loan cases and complex customer disputes. Performs root-cause analysis, manages escalated issues, coordinates across departments, handles inbound and outbound customer communications, ensures regulatory compliance, protects customer information, and identifies ways to prevent recurring complaints. Provides guidance and training to others while working as an individual contributor.

Provides first-line support to prospective and current students through phone and email. Answers questions, applies sales techniques, updates accounts, assists with technical and course-navigation issues, explains products and regulations, resolves problems, and follows up. Maintains product knowledge, meets department metrics, promotes first-call resolution, and delivers professional customer service in a remote contact-center environment.

Resolves escalated customer complaints through inbound and outbound communication, negotiation, conflict resolution, and cross-functional coordination. Advocates for customers, identifies root causes, recommends process improvements, maintains accurate case data, supports employees and executives, and helps keep knowledge bases and procedures current.

Provides high-level administrative and operational support to the VP of Manufacturing Operations. Responsibilities include complex calendar management, meeting coordination, domestic and international travel arrangements, executive communications, confidential information handling, stakeholder coordination, onsite events and leadership visits, expense processing, follow-through on priorities, and process improvement. The role is primarily onsite in San Jose with occasional support at the Sunnyvale facility.

Provides consultative corporate travel support for domestic and international air, car, and hotel reservations. Services inbound corporate and government travel requests, follows corporate and federal travel policies, secures negotiated and lowest available rates, and maintains productivity, quality, and customer experience goals. Requires advanced Sabre GDS expertise, international booking knowledge, strong communication, multitasking, and exceptional customer service skills.

Coordinates staffing services for schools by offering assignments to qualified field staff, filling open shifts, managing orders, providing first-level support, handling communications, maintaining client and employee relationships, entering data, and supporting quality control. The role requires strong organization, communication, problem-solving, time management, and computer skills.

TCCA is building a nearshore talent network for remote opportunities supporting U.S.-based companies. Candidates may submit their information for consideration for current or future roles across technology, operations, marketing, customer support, design, and business services. TCCA will review profiles and contact candidates whose experience aligns with client needs, though placement is not guaranteed.

Provides remote technical support for Windows and macOS users in a client-focused IT environment. Manages devices through Microsoft Intune and Addigy MDM, administers Microsoft 365 and Google Workspace, troubleshoots hardware, software, cloud, and networking issues, resolves support tickets, provisions devices, supports mass deployments, and automates tasks with PowerShell or Bash while applying cybersecurity best practices.

The job description provides no specific responsibilities or qualification details for the Response Technical Specialist position. Michael Baker International is an engineering and consulting firm focused on infrastructure, environmental, construction, architectural, and program management services.