Top Remote Operations & Support Jobs in Pittsburgh, PA

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments within authority, coordinate discovery and litigation strategy, pursue subrogation, prepare reports for clients/carriers, and mentor/train junior staff. Work independently on large-loss and difficult claims while collaborating with supervisors and defense counsel.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Verifies customer-submitted data against uploaded documents, records accurate account and support notes, responds to email and phone inquiries, troubleshoots platform issues, resolves customer complaints, and communicates system errors while following detailed compliance procedures.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Prepare, sort, and scan hardcopy documents into high-quality electronic images while meeting daily production goals. Maintain document order and sequence, follow imaging procedures, complete tracking documentation, communicate production updates, and keep the work area clean. The role requires sustained attention to detail, accuracy, independent work, and the ability to lift up to 50 pounds.

Serve as a trusted partner to senior executives by managing complex calendars, prioritization, meetings, travel, communications, expenses, events, and confidential information. Coordinate across leaders and teams, anticipate conflicts and organizational needs, establish scalable support practices, and improve workflows through technology, automation, and AI. The role supports executives across Sales, Marketing, Technology, and Product and may be remote or office-based in the United States.

Build and lead Roo’s Revenue Operations function, establishing its strategy, operating model, systems, governance, forecasting, pipeline management, and reporting. Own HubSpot and broader GTM systems while partnering with Sales, Marketing, Customer Support, Finance, and Data to improve capacity planning, lead management, conversion, compensation, quotas, territories, and revenue predictability. Hire and develop a lean team, expand operational scope, and apply AI safely to improve efficiency and insight.

Translates and edits Korean-to-English vital records, legal documents, official certificates, and academic transcripts for a U.S. government client. The contractor must maintain excellent formatting, meet one- to two-day deadlines, provide per-word rates, accept assignments as needed, and communicate reliably with the team. Work is remote and ongoing, requiring U.S. citizenship and completion of a Tier 1 background investigation with fingerprinting.

Processes real estate escrow and closing transactions by communicating with buyers, sellers, agents, lenders, and other parties; entering transaction data; collecting documentation; clearing title conditions; scheduling closings; preparing Closing Disclosures and closing documents; and maintaining accurate, timely files while meeting productivity and quality metrics.