Top Remote Operations & Support Jobs in Pittsburgh, PA

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide high-level support to the CEO and founder's office by managing complex calendars, coordinating travel, serving as primary stakeholder contact, preparing reports and presentations, implementing marketing and community growth strategies, handling confidential information, and improving internal communications and collaboration.

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Lead requirements development, workflow analysis, system integration, issue resolution, and end-to-end testing across healthcare claims, eligibility, provider data, member services, and financial systems. Coordinate technical teams, operational subject matter experts, vendors, QA testers, and government stakeholders to ensure accurate data flows, system interoperability, operational readiness, HIPAA compliance, and successful transition-in activities.

Manage corporate system access, conduct access audits, and support secure employee technology. Coordinate with an IT managed service provider on helpdesk operations and hardware management, monitor SOC 2 compliance, collaborate with DevOps and Security Engineering, and improve technology selection, procurement, vendor planning, deployment, and stakeholder coordination.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments within authority, coordinate discovery and litigation strategy, pursue subrogation, prepare reports for clients/carriers, and mentor/train junior staff. Work independently on large-loss and difficult claims while collaborating with supervisors and defense counsel.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Verifies customer-submitted data against uploaded documents, records accurate account and support notes, responds to email and phone inquiries, troubleshoots platform issues, resolves customer complaints, and communicates system errors while following detailed compliance procedures.