Top Remote Operations & Support Jobs in Pittsburgh, PA

The job description provides no specific responsibilities or qualification details for the Response Technical Specialist position. Michael Baker International is an engineering and consulting firm focused on infrastructure, environmental, construction, architectural, and program management services.

General application for joining OEC’s talent community and being considered for future openings that match the applicant’s skills and experience.

Handles complex customer inquiries through inbound calls and chat, resolves escalated issues within defined guidelines, and supports customer retention. Provides coaching and guidance to front-line colleagues, develops problem-resolution processes, maintains expertise in banking products and systems, recommends customer experience improvements, and collaborates across teams to meet service standards.

Provides technical support across PostHog products, owns customer tickets, investigates and debugs unfamiliar systems, ships code and documentation fixes, and partners with engineering teams on recurring customer issues. The role also improves support tooling and workflows, communicates clearly with technical customers, and shares product feedback to inform prioritization.

Leads deal strategy and deal desk operations for complex enterprise SaaS transactions. Designs pricing, packaging, approvals, and commercial structures; validates non-standard terms; maintains Salesforce data quality; develops AI-enabled quoting and approval workflows; owns deal policies and field enablement; and builds a high-performing deal strategy team in partnership with Sales, Finance, Legal, Revenue Systems, Product, and Order Management.

Thrilltap invites candidates who do not see a specific suitable role to submit their information for consideration. The company is building startups across multiple fields and welcomes talented individuals interested in joining its team. Candidates are encouraged to contact Thrilltap through the provided form, after which the company will follow up regarding potential opportunities.

Leads revenue operations and business systems for Sales, Customer Success, Finance, and related teams. Owns Salesforce and Nue CPQ architecture, revenue forecasting, pipeline and retention analytics, quote-to-cash processes, system integrations, data governance, vendor management, and systems roadmaps. Manages and mentors two direct reports while delivering implementations, automation, documentation, and operational improvements across the GTM technology ecosystem.

Provides technical support for smart-grid customer systems, troubleshooting embedded hardware and software, communications networks, databases, Linux back ends, web interfaces, and service integrations. Responsibilities include software upgrades, patching, billing export configuration, case prioritization, field deployment support, documentation, scripting, and escalation. The role is remote within the U.S., includes occasional customer-site travel, and participates in an after-hours support rotation.

Leads commercial process excellence across sales, business development, and deal execution. Identifies process gaps, designs Lean-based workflows, deploys AI and automation, owns SOP governance, leads change management and role-specific training, monitors adoption and process drift, and maintains continuous improvement cadences. Partners with GTM leadership, market leaders, account managers, deal desk, and enterprise Lean teams to reduce manual effort and improve commercial effectiveness.

Provides second-line internal IT support for a distributed workforce. Responsibilities include incident resolution, Microsoft Entra ID and Microsoft 365 administration, macOS and Windows device management, onboarding and offboarding, access reviews, automation, endpoint security, audit support, documentation, and IT project work. The role covers US hours in a follow-the-sun model and collaborates with Engineering, People, Finance, and Security teams.