Top Remote IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides Level 2 technical support through phone, chat, and ticketing channels. Troubleshoots complex workstation, server, cloud-hosted virtual environment, email security, and access issues; documents resolutions; maintains knowledge base content; and escalates incidents appropriately. Mentors Level 1 technicians, supports customer satisfaction, contributes root-cause analysis, follows service delivery procedures, and completes required training and performance objectives.

Owns internal IT systems, employee technology support, SaaS and business systems administration, vendor relationships, technology purchasing, process automation, AI enablement, device management, access controls, continuity protocols, and audit readiness. Leads direct reports, manages technology spend and licensing, advises leadership on technical and financial risk, and partners cross-functionally to improve workflows and operational efficiency.

Administer and support Citrix farms (XenApp/Presentation Server), resolve Citrix-related issues, configure server policies, load management, printers, streaming profiles, and publish applications. Perform patch management for Citrix servers and work with VMware and Windows Server environments. Scripting and group policy administration are required.

Provide technical support for the state's ERP (AZ360) and HR system (PageUp): respond to phone/email requests, troubleshoot with non-technical users, triage and escalate tickets in ServiceNow, run data integrity reports, document processes, and support new-user orientation.

Provides Level 3 technical support for enterprise digital applications across cloud and on-premises environments. Leads complex incident resolution, root cause analysis, monitoring, diagnostics, and customer communication. Collaborates with Engineering, DevOps, Product, and Sales teams to improve application stability, onboard clients, automate processes, and manage Incident, Problem, and Change Management. Requires participation in shift and on-call rotations.

Administer and implement IBM MAS/Maximo and related facility-management technologies for government and commercial customers. Analyze business and system requirements, design solutions, develop tests and documentation, manage integrations and databases, and support implementation activities. The role provides functional leadership, reporting, troubleshooting, project coordination, customer communication, and occasional on-call support in a remote, customer-facing environment.

Provides advanced technical support for Digital Central Monitoring Unit solutions, serving as a senior escalation resource for software, hardware, networking, cloud, virtualization, and healthcare integrations. Leads implementations, upgrades, migrations, incident resolution, and customer escalation meetings. Partners with engineering, project, field, and clinical teams to improve service quality and reliability. Develops knowledge content, mentors support personnel, manages case workflows, and participates in 24x7x365 support with approximately 4–8 annual customer trips.

Provides Level 2 service desk support by resolving complex incidents across operating systems, mobile devices, SaaS applications, identity platforms, networking, and collaboration tools. Supports executives and VIP users, manages knowledge base content, hardware inventory, provisioning, and refresh programs. Partners with security and engineering teams, improves service desk processes and automation, contributes to IT projects, and participates in occasional on-call and event support.

Provides remote technical support for hardware, software, and networking issues. Responsibilities include troubleshooting, responding to customer inquiries by phone and email, managing support cases, documenting interactions, escalating complex issues, training users, maintaining knowledgebase content, and delivering a positive customer experience. Requires proficiency in Linux and Windows troubleshooting, strong communication skills, and the ability to manage multiple customer requests.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.