Top Remote IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Support daily operations of Call Center telephony systems, troubleshoot issues, assist with user onboarding, and maintain system documentation.

The IT Operations Specialist provides Tier II support for desktops, laptops, printers, and mobile devices, focusing on setup, configuration, and troubleshooting. Responsibilities include hardware maintenance, remote support, asset lifecycle management, and assisting with AV setups.

Lead and manage the Service Desk team, owning hiring, workforce planning, KPIs/SLAs, escalation governance, ITSM maturity, knowledge management, and cross-team collaboration to ensure high-quality end-user support.

Provide 2nd/3rd shift IT support for a remote workforce, focusing on macOS and Apple device troubleshooting, Google Workspace and Okta administration, MDM and asset management, ticketing, documentation, AI-enabled workflow automation, and collaboration with IT/security for endpoint hygiene and incident escalation.

Provide hands-on end-user IT support: troubleshoot OS/software, respond to tickets, apply patches, manage user accounts via Okta, configure MDM-managed mobile devices, and support Slack and Google Workspace integrations.

Provide senior-level technical oversight for CAPPS ERP (HR/Payroll/Financials): manage vendor development/testing, ensure coding and SDLC compliance, oversee accessibility (WCAG 2.1), perform Level 2 service desk support, review code and integrations, participate in disaster recovery and SOC-1 activities, and maintain IT security and ITIL-based service practices.

Design, implement, and support secure, scalable endpoint management for macOS, iOS/iPadOS, and Android using Jamf, Intune, and Apple Business Manager. Automate device enrollment and lifecycle, build configuration profiles and policies, integrate with Azure AD/Entra ID and endpoint protection, document processes, deliver projects, mentor support teams, maintain observability/KPIs, manage vendor relationships, and participate in on-call incident response.