Top Remote IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

The Empower Help Desk assists users with Empower software issues, manages call resolutions, and supports credential setups, ensuring user satisfaction and software functionality.

Provide first-line technical support for EDI operations, monitor systems, manage tickets, and assist in data reporting and troubleshooting tasks.

Provide technical help desk support for customer escalated issues, manage service requests, and coordinate with application support in a dynamic team.

This role includes providing technical support, monitoring databases, managing incidents, and contributing to project management while working shifts, including weekends and holidays.

The Director oversees technical support and client satisfaction for Experian's Claims Source, leading a team to optimize processes through automation and AI. They handle client issues, manage projects, and maintain relationships while ensuring deliverables are accurate and complete.

The IT Support Engineer will provide strategic support solutions, troubleshoot IT issues, develop integrations, and maintain IT infrastructure, focusing on efficiency and user satisfaction.