Top Remote IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Administer and optimize Salesforce environments supporting GTM and RevOps teams. Responsibilities include configuring objects, fields, layouts, validation rules, flows, reports, dashboards, permissions, and security settings; maintaining automations and data flows; managing imports, exports, and cleanup; troubleshooting issues; auditing data; gathering stakeholder requirements; and providing support, documentation, and training.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Lead the corporate IT organization, including helpdesk and IT engineering, while aligning technology with strategic business goals. Define the IT vision, roadmap, metrics, budget, and resource allocation; drive AI automation, operational excellence, employee engagement, and continuous improvement. Partner with senior leaders and teams including HR Tech, Security, PMO, and Helpdesk to prioritize initiatives and deliver scalable solutions. Manage hybrid and international teams while developing talent and maintaining IT as a service-oriented strategic partner.

Lead Tier-2 and Tier-3 production support for enterprise retail POS systems, store microservices, and connected hardware. Own P1/P2 incident response, triage, escalation, root-cause analysis, and remediation. Monitor Jira, alerting, and telemetry systems; resolve issues across POS applications, payment terminals, displays, printers, and mobile registers. Create runbooks, SOPs, and automation to reduce resolution times, while coordinating Store Operations, Engineering, offshore SRE teams, and vendors.

Provide day-to-day user support for Empower (ICE) loan origination system: troubleshoot issues, set up and modify user credentials, document tickets, and communicate status to end users while using remote control tools and supporting Windows and macOS.

Senior IT operations leader shaping enterprise operational strategy, disaster recovery, and infrastructure roadmaps. Leads large cross-functional programs, governs standards, advises executives, manages vendor strategy, and mentors engineering staff to improve reliability, performance, and continuity.

Lead and own the support process roadmap across incident, major incident, knowledge, problem, and change. Design and implement ServiceNow workflow controls, run monthly operating reviews, coordinate global process teams, drive practical AI adoption in support workflows, and maintain support FAQs and communications.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.