SunSoft Online

Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) - W2 Contract

Posted 2 Days Ago

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Hiring Remotely in Phoenix, AZ, USA

In-Office or Remote

22-25 Hourly

Junior

Information Technology • Professional Services • Software • Consulting

The Role

Provide technical support for the state's ERP (AZ360) and HR system (PageUp): respond to phone/email requests, troubleshoot with non-technical users, triage and escalate tickets in ServiceNow, run data integrity reports, document processes, and support new-user orientation.

Summary Generated by Built In

Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) – W2 Contract

SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division).

Hard requirements, read before applying:

Currently living in the Phoenix metro area, current city must appear on your resume (the role is mostly remote, but only local candidates are eligible, no exceptions)
Authorized to work in the U.S. without sponsorship now or in the future, W2 only
1+ year of help desk or troubleshooting experience
Hands-on experience with ServiceNow (ticket management), this is a hard requirement

The work:

Technical support for the state's ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries, walking non-technical users through problem-solving, triaging and escalating tickets in ServiceNow, running data integrity reports, documenting processes, and supporting new-user orientation.

Details:

Monday-Friday 8:00-5:00 · contract through late January 2027, start ~August 17 · competitive hourly W2 rate · in-person interview in Phoenix within a week of posting close · HireRight background check and drug screening.

Apply with your resume showing your current city at the top. Position closes Monday, August 10.

The facts: $22-25/hr W2 depending on experience · Monday-Friday 8:00-5:00 · fully remote (Phoenix-local candidates only, this is the agency's firm rule: you must live in the Phoenix area, with your city on your resume, and be available for an in-person interview in Phoenix within a week of the posting close) · contract through late January 2027, starting ~August 17 · HireRight background check and drug screening.

Skills Required

Currently living in the Phoenix metro area (city on resume)
Authorized to work in the U.S. without sponsorship now or in the future (W2 only)
W2 employment only
1+ year of help desk or troubleshooting experience
Hands-on experience with ServiceNow (ticket management)
Available for an in-person interview in Phoenix within a week of posting close
Successful completion of HireRight background check and drug screening

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The Company

30 Employees

Year Founded: 2006

What We Do

SunSoft Online is a US-operated IT consulting and technology services company that has been delivering solutions since 2006. The firm specializes in IT consulting, project delivery, and workforce support, focusing on placing highly qualified IT professionals—such as security engineers and product managers—with Arizona state agencies, government clients, and enterprise organizations across the United States.