Top Remote Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Supports claims operations through claim payment processing, workflow assistance, instructor-led and virtual training, onboarding coordination, learning content management, training logistics, reporting, and operational change enablement. The role maintains claims learning resources, develops job aids and e-learning materials, supports technology adoption, and partners with claims leadership, quality assurance, compliance, and subject matter experts to improve process execution and employee effectiveness.

Unpaid SkillBridge internship for active-duty U.S. service members in their final 12 months of service. Participants gain hands-on exposure to business operations, supply chain, logistics, sales, facilities, maintenance, HR, and corporate support functions while developing leadership, communication, problem-solving, and continuous-improvement skills through mentorship and project participation.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Leads FreshBooks’ Payments and Financial Services business, owning operating cadence, TPV and revenue forecasting, P&L impact, pricing, partner relationships, payment operations, risk, compliance, and strategic initiatives. Drives execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk while managing processors, networks, BNPL partners, payouts, reconciliation, PayFac controls, and customer pricing. Develops near-term strategy, supports annual planning, and delivers executive recommendations and measurable commercial outcomes.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Provides customer support through phone and virtual chat by answering product and website questions, resolving concerns, documenting interactions, educating customers, and following up proactively. The role requires empathy, active listening, accurate communication, timely issue resolution, and collaboration in a contact center environment. Employees also complete administrative tasks, attend meetings, follow safety procedures, and maintain their work area. Bilingual English and Spanish skills and printing or wide-format production experience are desirable.

Leads delivery, installation, maintenance, and lifecycle service operations for assigned automotive verticals. Manages field service teams, capacity planning, resource allocation, safety, quality, SLAs, KPIs, vendors, and installation partners. Partners with Sales and Implementation to validate commitments and develop executable plans. Drives on-time delivery, first-time fix rates, utilization, cost targets, operational forecasting, and corrective actions across distributed field operations.

Analyzes and manages complex workers compensation and general liability claims, including investigations, litigation, vendor coordination, compliance, settlements, and timely resolution. Leads team meetings, assigns follow-up actions, supports workload reviews, and may supervise up to three direct reports. Responsibilities also include interviewing staff, providing performance feedback, administering personnel policies, and supporting team leadership. The role requires nationwide jurisdiction knowledge and is hybrid in Phoenix, Arizona.

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.