Top Remote Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage complex and catastrophic auto and homeowners casualty claims from investigation through resolution. Assess coverage, liability, damages, reserves, and settlement strategies; collaborate with counsel during litigation, mediations, arbitrations, and trials; prepare reports; identify suspicious claims and subrogation opportunities; oversee legal billing; communicate with stakeholders; and mentor colleagues or support regulatory matters as needed.

Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.

Lead design and execution of AI-enabled workforce management forecasting, capacity planning, and data pipelines for CX. Build governance, dashboards, and predictive models, partner cross-functionally, monitor real-time alerts (PagerDuty), and provide staffing and hiring recommendations to optimize contact center operations.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Manages warranty process support across dealerships in the Phoenix territory. Advises dealer leadership, reviews warranty data and job cards, evaluates service processes, resolves warranty escalations up to $50,000, delivers training, supports recalls and field actions, and develops improvement plans. The role partners with regional and corporate teams to improve warranty administration, compliance, consistency, and dealership performance, while traveling up to 75% and presenting recommendations to senior leadership.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Leads the end-to-end operating model for Toast’s customer support organization, including staffing, workflows, service segmentation, workforce planning, quality, analytics, and performance measurement. Owns AI transformation across chat, voice, agent-assist, and automation, while partnering with Product and Engineering on support systems. Establishes voice-of-customer feedback loops, manages vendors and BPO partners, communicates performance to executives, and builds a high-performing operations leadership team.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.