Top Remote Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide empathetic phone and email support to members, assist with onboarding and account setup, answer questions, coach members, document interactions, and collaborate with the team to resolve issues.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

The Senior Manager of Platform Architecture leads a team to deliver strategic outcomes, ensuring architectural excellence while fostering customer relationships and team development.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Drive aftersales performance across a defined region by partnering with dealership leadership to execute Customer Care & Aftersales initiatives, grow revenue, improve customer retention and NPS, analyze performance data, develop business plans, resolve aftersales issues (warranty, goodwill, technical support), and deliver targeted operational improvements through frequent dealer visits.

The VP of Revenue Operations will enhance the operational infrastructure for sales and client management to drive efficiency and success, ensuring high standards in the customer lifecycle and strategic planning.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

The Quality Assurance Analyst monitors QA output, creates reports, collaborates with teams, and provides analytical insights for process improvement and operations management.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Provide high-level executive support to Alliances leaders: manage complex global calendars, stakeholder relationships, meetings, agendas, notes and action items; drive executive operating rhythm and special projects; plan multi-day offsites and senior events; improve processes and leverage AI tools to increase executive productivity while maintaining discretion and accountability.