Top Remote Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage real-time workforce planning and scheduling for inbound/outbound contact center activity. Monitor adherence, adjust published schedules, coordinate contingency plans, deliver reports, and analyze workforce metrics to optimize staffing and service levels.

Own and optimize CRM, marketing automation, and revenue systems to improve pipeline performance, forecasting, reporting, and customer lifecycle processes. Partner with Sales, Marketing, Client Success, Finance, and Leadership to drive automation, data quality, analytics, and insights that increase productivity, retention, and revenue growth.

Manage end-to-end processing of wholesale mortgage loans: communicate with brokers and loan officers, collect and organize documentation, maintain loan files in the LOS, submit packages to underwriting, ensure regulatory compliance, resolve file issues, support process improvements, and mentor junior processors.

Serve as liaison between business and technical teams to optimize Salesforce CRM and Experience Cloud, gather and translate requirements into user stories, support integrations and enhancements, drive process and workflow improvements, and align system configuration with business needs to improve customer experience and enable data-driven decisions.

Support daily operations of Call Center telephony systems, troubleshoot issues, assist with user onboarding, and maintain system documentation.

Handles moderate-difficulty workers' compensation claims: investigates compensability, establishes reserves, manages medical bills, negotiates settlements, facilitates return-to-work, closes files, manages vendors, and mentors team members.

Accurately enter, update, and maintain information in company databases and systems. Ensure data quality and consistency, follow training and company procedures, and work remotely with reliability and attention to detail.

Provide remote technical support via tickets, chat, and phone for managed IT clients. Troubleshoot workstations and servers, resolve escalations, document solutions, assist Level I technicians, update knowledgebase, meet service goals, and complete onboarding milestones for potential Level II advancement.

Lead configuration, enhancement, and support of Workday Core HCM for domestic and international employees. Gather requirements, perform fit-gap analysis, design and configure solutions, run UAT and regression testing, produce documentation, and collaborate with HR, Payroll, and SaaS vendors. Participate in Workday release processes, generate reports/analytics, and maintain system health and stakeholder communication.

Lead and manage school business operations and educational programs for a predominantly virtual school. Oversee student achievement plans, compliance with laws and categorical programs, supervise and evaluate 15–30 staff, manage teacher performance and professional development, interface with families and external agencies, and support enrollment, attendance, and student disciplinary processes.