Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Own technical and functional customer support for Sardine’s API-driven risk and payment platform. Troubleshoot complex customer issues, analyze API and web-stack problems, collaborate with engineering and third-party providers, document solutions, and advocate for product improvements. The role requires strong knowledge of APIs, cloud infrastructure, SQL, SaaS support, and fintech or compliance environments while operating independently in a remote, high-volume support setting.

Serve as the strategic technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, and feature adoption. Manage support cases, communicate releases, optimize customer environments, and collaborate with Product, Engineering, Support, and Customer Success teams. The role requires strong enterprise IT and cybersecurity product knowledge, technical project management, and the ability to explain complex concepts to technical and non-technical audiences.

Manage onboarding, support, renewals, and expansions for school and district partners. Serve as the primary contact, monitor student progress and implementation data, lead impact and renewal meetings, identify growth opportunities, and coordinate cross-functionally to resolve issues. Use literacy expertise, dashboards, AI tools, and CRM data to improve student outcomes, partner engagement, retention, and expansion.

Supports enterprise Customer Success teams through campaign execution, audience and promotional asset management, reporting, inbound case tracking, workflow coordination, client communications, and process improvement. The role collaborates cross-functionally, monitors task timelines, resolves issues, and provides account coverage while developing toward a Customer Success Manager position.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Lead post-sale customer success for Zafran’s cybersecurity platform, including onboarding, platform adoption, recurring check-ins, quarterly reviews, workshops, troubleshooting, and cross-functional issue resolution. Build trusted customer relationships, identify risks, translate technical problems into actionable plans, advocate for customer needs, and support training, documentation, and customer advocacy.

Leads DISCO’s Customer Success and Enablement organizations, setting strategy, operating standards, account-planning frameworks, adoption programs, client training, and performance metrics. Manages CS leaders and broader CSM teams while partnering with Sales, Product, Marketing, Finance, and Professional Services. Owns CS technology and AI strategy, client advisory initiatives, and consumption-growth programs. Builds accountable performance cultures and ensures customers realize value from DISCO’s legal technology products.

Provide technical email, phone, and video support to employer, student, career services, and AI users. Resolve approximately 20–30 tickets and 10 phone calls daily, troubleshoot bugs and workflows, build custom reports, and consult users on the Handshake platform. Collaborate with Support, Success, Product, and Engineering teams, identify trends, improve operations, and maintain service-quality and response-time standards across support queues.

Manage a portfolio of B2B SaaS customers as a trusted advisor, driving adoption, engagement, retention, renewals, upsells, and long-term value. Monitor customer health and usage, identify risks, resolve concerns, maintain accurate Salesforce records, and provide guidance and support. Collaborate with Sales, Product, Support, and Implementation teams while sharing customer feedback and recommendations internally.

Provides onboarding, Tier 1 technical support, training, troubleshooting, and service coordination for digital dentistry and CAD/CAM technologies. Supports 3D printers, scanners, imaging systems, dental software, computer hardware, and automation mills. Coordinates vendors, field technicians, installations, updates, documentation, knowledgebase content, task tracking, and resource allocation. Analyzes customer satisfaction data, triages issues, maintains records, and ensures support processes and documentation remain accurate.