Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Leads and develops a client service team responsible for enterprise and mid-market accounts. Oversees service delivery, client satisfaction, escalations, renewals, growth opportunities, reporting, financial tracking, and operational improvements. Coaches team members, manages client relationships, coordinates cross-functional resolution of complex issues, monitors account health and revenue, and ensures accurate delivery documentation, invoicing, work orders, and service processes.

Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.

As an Intern, you will monitor geopolitical events affecting supply chains, analyze data for risks, and support the Intelligence Solutions team.

As Implementation Manager, you will oversee customer deployments of the Odyssey platform, ensure successful implementations, and facilitate communication across teams to enhance customer experience and satisfaction.

Manage B2B SaaS customer accounts by driving renewals, retention, net revenue retention, and expansion revenue. Identify upsell and cross-sell opportunities, monitor customer health and adoption, negotiate contracts, and mitigate churn risks. Collaborate with Account Executives and Customer Success Managers while maintaining product expertise and analyzing customer data to support account growth.

Own relationships with large, complex NetSuite clients as the primary contact. Lead business reviews, translate client needs into consultant action plans, coordinate delivery across workstreams, manage risks and escalations, and recommend system optimizations. The role requires strong client communication, project management, ERP knowledge, and relationship management with C-suite stakeholders.

Support customer onboarding from sales handoff through go-live and ongoing operations. Responsibilities include preparing and running kickoff calls, collecting customer and site information, tracking implementation milestones, communicating about dispatch events and tests, monitoring site alerts, answering questions, escalating issues, maintaining HubSpot records, and improving onboarding materials. The role requires strong organization, clear communication, reliable follow-through, and availability during occasional after-hours dispatch events.

Provides customer and student support across email, phone, chat, SMS, and social media. Processes enrollments, orders, refunds, and account updates; resolves issues; provides trained technical assistance; maintains accurate records; protects confidential information; collaborates across teams; and identifies process improvements. The role requires strong communication, organization, problem-solving, and customer-service skills in a fast-paced environment.

Manage post-onboarding relationships for approximately 30 mid-market clients, driving product adoption, engagement, measurable business value, renewals, and account growth. Serve as a trusted advisor by understanding customer objectives, coaching users, presenting insights, conducting business reviews, and translating promotional data into actionable recommendations. Collaborate with Sales, Product, Support, Education, Operations, and Onboarding teams to resolve needs and improve the customer experience.

Manage a portfolio of mid-market and enterprise customers throughout deployment, adoption, retention, renewal, and expansion. Build trusted relationships, lead QBRs and customer presentations, identify cross-sell and upgrade opportunities, coordinate sales and engineering resources, and maintain CRM, quoting, automation, and KPI tools. The role focuses on customer satisfaction, revenue growth, retention, and exceeding sales and customer success goals.