Top Remote Customer Support Jobs in Philadelphia, PA

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Answer inbound phone calls from providers and collection staff to resolve claim status inquiries, explain billing processes and timing, coordinate with internal departments, meet service and availability standards, identify system/procedural issues, and complete assigned projects.

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

Respond to client inquiries via Zendesk and phone, resolve routine issues, perform accurate data entry (including CIRBI Gatekeeper and account profile tasks), follow up within timelines, comply with quality/regulatory standards, and collaborate with teams to meet service objectives.

Handle inbound and outbound calls from applicants, provide benefits-related customer service, and accurately document interactions. Meet typing and connectivity requirements, pass background and internet-speed checks, and work scheduled EST hours. Remote role restricted to specified US states.

Provide account management and customer service for personal lines clients: prepare applications, certificates, endorsements, and reports; enter and analyze data in insurance systems; support advisors and client service teams; process audits and expirations; and complete special projects to improve processes.