Top Remote Customer Support Jobs in Philadelphia, PA

Manage and optimize intraday staffing and schedules for Customer Success teams. Produce forecasts, monitor phone/chat/case queues, adjust staffing in real time, drive SLA attainment, run trend analysis, develop dashboards and reports, coordinate cross-team contingency support, and communicate staffing risks and recommendations to leadership.

Manage high-volume inbound and outbound calls to prospective and enrolled students, facilitate enrollments, ensure admissions requirements are completed, track student dispositions in internal systems, and support team initiatives and trainings.

Manage and resolve high-risk loan and complex customer disputes by performing root-cause analyses, coordinating across departments, handling escalations, and ensuring regulatory compliance. Provide empathetic customer service via inbound/outbound calls, maintain confidentiality, document resolutions, and recommend process improvements to reduce future complaints.

Provide phone, email, and social media product support and troubleshooting for homeowners and plumbers using water filtration products. Handle order entry, account reconciliation, ticketing, SAP checks for stock/availability, dispute resolution, and identify cross-sell opportunities. Maintain product knowledge, support installations/maintenance questions, and report to the E‑Commerce Channel Manager. Remote role with occasional Fort Worth office visits.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provide responsive customer support via email, chat, and community channels; learn product SKUs, inventory, and fulfillment flows; track shipments, handle returns, and coordinate with warehouses and logistics partners; and improve support workflows, FAQs, and documentation.

Coordinate emergency roadside assistance through high-volume inbound/outbound customer and service-provider communications, document interactions, troubleshoot breakdowns, escalate complex events, and complete ongoing training to minimize downtime and cost.

Handle inbound/outbound calls with parents to share program information, understand needs, maintain accurate records, coordinate with internal teams, and ensure timely follow-ups and empathetic communication.

Schedule appraisal appointments with policyholders, provide technical support for the ASSIST photo-capture app, update work order statuses, meet productivity and quality goals, and communicate issues to management.

Provide compassionate inbound phone support to Medicaid dental members in a high-volume remote call center. Answer 40-60 calls daily, document interactions, research and escalate unresolved issues, collaborate with internal teams, maintain HIPAA confidentiality, and adapt to changing programs and business rules.