Top Remote Customer Support Jobs in Philadelphia, PA

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Handle high-volume inbound/outbound billing calls, research and resolve billing disputes and correspondence, process adjustments/refunds with collection coordinators, navigate Quest billing systems and web tools, follow SOPs/HIPAA compliance, meet production and quality standards, and support internal customers for timely billing resolutions.

Provides bilingual English/Spanish member support through high-volume inbound and outbound calls, email, and digital channels. Welcomes members, explains services, identifies needs, schedules financial coaching appointments, connects members with appropriate resources, resolves routine issues, documents interactions accurately, and coordinates handoffs with financial coaches. The role requires strong communication, empathy, attention to detail, confidentiality, productivity, and effective use of multiple contact center systems in a fully remote environment.

Provides bilingual English/Spanish customer support for members seeking financial coaching. Handles high-volume inbound and outbound calls, emails, scheduling, registrations, service questions, follow-ups, documentation, and member referrals. Maintains accurate records, protects confidential information, resolves routine issues, escalates when necessary, and meets contact center performance and quality standards in a fully remote environment.

Provides Level 1 technical support for a SaaS platform through phone and email. Troubleshoots product issues, guides customers, documents resolutions, escalates complex cases, and collaborates with internal teams. The role also provides onsite support at industry events approximately twice annually. This is a fully remote U.S. position with a Monday–Friday, 10:00 AM–7:00 PM ET schedule.

Provides phone, chat, and email support for e-commerce customers, answers product and purchasing questions, supports self-service and automation initiatives, identifies customer interaction trends, and assists with website updates and training course materials. The role requires clear communication, accuracy, problem-solving, flexible scheduling, and collaboration with sales, internal teams, and vendors.

Provide advanced customer support for urgent, sensitive, and safety-related concerns. Assess situations across multiple systems, prioritize needs, coordinate with dispatch and field teams, resolve billing and service issues, communicate empathetically, and maintain accurate documentation. The role is remote, offers flexible shifts, and supports customer safety and reliable service.

Provide corporate travelers with expert consultation and booking services for domestic and international air, rail, road, and lodging. Use Galileo and other GDS platforms to arrange complex itineraries, comply with travel policies and regulations, resolve issues, anticipate traveler needs, and identify additional services. Collaborate with teammates through coaching and feedback while supporting a 24/7 operation that includes afternoon and weekend shifts.

Provides bilingual English and Spanish technical customer support via email, SMS, and phone. Troubleshoots customer issues using internal documentation and tools, documents interactions and resolutions in Salesforce, escalates complex problems, and collaborates with support teams to improve service delivery and customer satisfaction.

Provides technical support for a SaaS learning platform through phone, chat, and email. Troubleshoots authentication, access, reporting, integrations, data imports, provisioning, and content issues; manages escalated cases; documents resolutions; guides clients on configuration and best practices; partners with Product, Engineering, and Client Success; supports testing, knowledge-base development, and process improvements.

Provides first-level support to clients and members by phone and email, troubleshooting issues, resolving inquiries, managing queues, and escalating complex cases. The role requires documentation updates, SOP adherence, reporting analysis, cross-functional collaboration, and participation in process improvement. It also includes talent-management contributions, on-call coverage, rotating weekend and holiday shifts, and occasional headquarters travel.