Top Remote Operations & Support Jobs in Philadelphia, PA

Own the end-to-end order lifecycle for APAC sales: forecasting, CRM/ERP management, product configuration, order-to-deployment coordination, production scheduling, and cross-functional readiness to ensure accurate execution, on-time delivery, and revenue realization.

Lead end-to-end member and customer experience across Care, Customer Success, and Print/Ship Operations. Set multi-year operating model, own budget and unit economics, build and manage leadership teams, drive service levels and fulfillment throughput, manage vendor strategy, own technology and analytics roadmaps, and represent the function in executive reviews, client QBRs, and new business pursuits.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

The Technical Implementation Manager coordinates the client implementation process, leading discovery sessions, designing solutions, training teams, and ensuring successful project execution across multiple stakeholders.

Provide remote customer support via phone, email, and chat. Resolve inquiries, process orders/returns, maintain accurate customer records, and meet quality and satisfaction targets while using company systems.

Own and operate monthly commission processes, design and administer comp plans and SPIFs, draft compensation policy, manage commission tooling implementations, resolve disputes, and produce compensation analytics and reporting to ensure fair, scalable GTM incentives.

Support and guide providers through state, district, and organizational compliance processes; maintain accurate provider records and internal systems; research compliance requirements; create provider resources; serve as compliance point of contact and provide cross-functional support to Clinical, Finance, and Business Operations.

Lead analysis, design, and implementation of business processes to improve ERP-driven operations. Identify inefficiencies, model current/future processes, collaborate with IT/HR/Finance/Operations, test ERP changes, deliver training, maintain SOX reporting, resolve help desk tickets, and drive continuous process improvement.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Lead ERP implementation and optimization for project and product cost management in a capital equipment environment. Map and redesign processes, gather requirements, configure functional modules, perform data migration and testing, recommend out-of-the-box vs custom solutions, produce training and change management materials, and support end-user adoption.