Top Remote Operations & Support Jobs in Philadelphia, PA

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Leads revenue strategy, operations, GTM systems, and sales enablement for a global SaaS revenue organization. Partners with the CRO and cross-functional GTM leaders to develop growth strategies, optimize processes, implement systems, improve forecasting and performance analysis, deliver executive reporting, and build seller productivity programs. Manages and coaches Revenue Operations, GTM Systems, and enablement teams while driving alignment, operational excellence, and continuous improvement.

Provides executive and commercial leadership support through calendar, travel, expense, communication, meeting, and information management. Coordinates cross-functional initiatives, customer visits, conferences, dinners, sales events, and internal commercial programs. Manages timelines, logistics, vendors, budgets, materials, and stakeholder communications while improving workflows and operational efficiency. Represents leadership professionally with customers, partners, vendors, and internal teams.

Provides administrative and operational support for a nonprofit Indigenous stewardship network. Responsibilities include office and records management, scheduling, correspondence, financial administration, donor and grant support, HR assistance, program logistics, communications, board governance, and compliance. Requires nonprofit or comparable administrative experience, preferably with Tribal or Native organizations, plus proficiency with Microsoft Suite and experience processing invoices and reconciling bank statements.

Leads revenue operations across sales, customer experience, marketing, finance, and product. Oversees forecasting, pipeline management, territories, quotas, reporting, dashboards, CRM administration, integrations, and data quality. Manages revenue operations analysts and improves customer lifecycle processes, retention, upsell, and cross-functional workflows. Uses Salesforce and related revenue systems to deliver actionable performance insights, support business reviews, and drive revenue growth.

Part-time remote fellow supporting sports-tech website operations, live event monitoring, content creation, help desk requests, SEO, content strategy, user-behavior analysis, and Contentstack CMS management. The role provides Team USA athletes exposure to customer success, project management, digital marketing, and live operations while working off-business hours during the sports season.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Supports DHA knowledge management, collaborative portals, SharePoint solutions, business process management, web content, and user training. Develops taxonomies, policies, workflows, PowerApps, and Power Automate solutions; manages permissions, repositories, content compliance, and sensitive information. Facilitates Communities of Practice and Integrated Product Teams, provides help-ticket support, conducts knowledge audits, and assists with portal and website administration.

Leads post-sales revenue operations across implementation, subscriptions, renewals, upsells, work orders, billing readiness, and customer lifecycle changes. Owns Salesforce requirements, workflow controls, automation, UAT, documentation governance, cross-functional project delivery, and team development. Partners with Customer Success, Finance, Product, Salesforce Development, Deal Desk, and field operations to improve data integrity, scalability, operational visibility, and execution.

Leads Waymark’s strategic planning, OKR management, executive operating rhythm, internal communications, and business process development. Partners with the CEO and executive team to translate strategy into goals, improve cross-functional coordination, manage decision-making systems, produce executive and board communications, and drive high-priority initiatives. The role requires strong analytical, communication, financial modeling, process design, and influence skills in a healthcare-focused, high-growth environment.