Top Remote Operations & Support Jobs in Philadelphia, PA

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Handle complex commercial General Liability and casualty claims end-to-end: investigate, analyze coverage, manage litigation, set reserves, attend mediations/trials, communicate with stakeholders, refer fraud/subrogation, and provide guidance to adjusters while ensuring regulatory compliance.

Lead Travel Consultant handles complex domestic and international corporate travel bookings using Sabre GDS, advises clients on cost-effective itineraries and policy compliance, manages disruptions and emergencies, mentors team members, supports escalations and workflow, and contributes to training and process improvements while maintaining service-level agreements and data integrity.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Manage high-volume inbound and outbound calls to prospective and enrolled students, facilitate enrollments, ensure admissions requirements are completed, track student dispositions in internal systems, and support team initiatives and trainings.

Lead and scale a Support Engineering team handling complex API and payments issues, own incident response and SLAs, build operational processes, drive metrics and automation, partner cross-functionally, and hire and develop team members.

Embed with the North America sales team to run forecast and pipeline hygiene cadences, resolve deal and process issues, build field-facing Salesforce dashboards, drive forecasting discipline, document playbooks and workflows, and partner cross-functionally to operationalize RevOps initiatives.

Administer and enhance the Salesforce platform (objects, fields, flows, validations, layouts), migrate automations to Flow, support CPQ, manage integrations, data quality, security and user access, troubleshoot issues, perform testing and deployments, and document/configure Lightning UX improvements.

Lead the Problem Management Office for North America Support to prevent recurring incidents through RCA, corrective actions, governance, and cross-functional remediation. Track and validate corrective actions, mentor problem managers, deliver executive reporting on systemic risk and prevention, and participate in escalations and governance as needed.

Provide enterprise-level safety program support for Amerescos Eastern US teams: manage trackers, compliance schedules, EHS/LMS administration, training matrices, incident and corrective-action tracking, document control, reporting, dashboards, and coordination with regional safety and project teams to ensure safety documentation and compliance.