Top Remote Operations & Support Jobs in Philadelphia, PA

Remote entry-level data entry role responsible for accurately entering and verifying client and account data, performing regular checks and audits, correcting errors, maintaining data confidentiality, and supporting account managers to meet deadlines.

Answer incoming benefit-related calls from State of Texas employees and retirees; explain eligibility, coverage, and enrollment; troubleshoot issues and coordinate with vendors; document interactions; conduct trainings; maintain confidentiality; suggest process improvements to enhance service.

Partner with business stakeholders to gather and document requirements, design workflows, support SDLC (Agile/Waterfall), create BRDs and test cases, perform minor system configuration, support QA/UAT, liaise with vendors, and help optimize mortgage loan lifecycle processes (Origination through Post-Closing).

Own and scale Netwrix's global channel operations: design partner program and governance, maintain SFDC channel data and partner portal, run renewal operations for a ~$200M book, administer partner incentives and MDF, enable CAMs, build channel reporting, and represent channel in cross-functional projects.

Provide day-to-day support for Kinaxis systems, troubleshoot user issues, assist with system maintenance, gather business needs, train end users, and support continuous improvement initiatives.

Supervise and support a team of Communication Analysts: manage scheduling and attendance, review performance and audit reports, assist with training and hiring, troubleshoot system issues, compile outage impact reports, and foster team morale and coaching.

Lead end-to-end Americas revenue operations: own forecasting, CRM health, territory and quota design, pipeline analytics, GTM process optimization, and cross-functional alignment to translate pipeline into predictable revenue.

Lead and scale Fleetio's Deal Desk end-to-end: own deal review, approvals, policies, and governance. Advise Sales/Partnerships/Finance on complex deals, analyze pricing and discount trends, implement AI and automation to streamline reviews, collaborate on partner deal frameworks, and define performance metrics to improve speed, quality, and profitability.

Manage deal desk approvals, enforce discount and data quality policies, process and reconcile orders, maintain Salesforce contract and renewal accuracy, and own end-to-end Microsoft Marketplace private offers and troubleshooting while partnering with sales and finance to protect margins and keep deals moving.

Serve as primary technical contact for partner banks, troubleshoot API/connectivity/payment issues, manage support queues and incidents, run RCA, create runbooks, and collaborate with Engineering and Product to improve reliability and scalability.