Top Remote Senior Level Customer Success & Experience Jobs in Philadelphia, PA

Serve as the primary technical contact for enterprise customers, managing relationships, account reviews, deployments, integrations, adoption, training, and ongoing support. Guide customers across multi-cloud environments, identify security and efficiency improvements, resolve technical challenges, collaborate with support teams, and advocate for customer feedback in product development.

Manage strategic enterprise customer relationships for Checkmarx application security solutions. Guide deployment, onboarding, adoption, training, and value realization while monitoring usage data and product telemetry. Serve as the primary technical liaison, coordinate with Support, Product, and Sales, manage customer success plans and escalations, communicate value metrics, and identify expansion opportunities. The role requires strong knowledge of cloud security, DevSecOps, application security tools, integrations, and enterprise technical stakeholder engagement.

Leads and scales an enterprise Customer Success team serving high-value retail and cannabis commerce partners. Designs scalable customer journeys, QBR processes, health scoring, account mapping, and churn-risk playbooks. Coaches CSMs in executive communication, strategic selling, and enterprise relationship management. Partners with Sales on renewals, expansion, cross-selling, and account growth, while synthesizing customer feedback for Product and UX teams.

Owns executive relationships with senior living operator partners, leading strategic discussions, Quarterly Business Reviews, growth initiatives, performance improvement, and service expansion. Analyzes operational, clinical, financial, and partnership data to create recommendations, dashboards, presentations, and action plans. Coordinates clinical, business development, analytics, product, marketing, and other teams to resolve issues, align stakeholders, improve retention, and deliver measurable partner outcomes.

The Senior Account Manager manages key client relationships and supports operational projects for specialty drug benefit clients. Responsibilities include developing client solutions, resolving member escalations with call center support, gathering project requirements and timelines, managing client operational needs such as member letters, and participating in product development requirements gathering and QA. The role also supports compliance, culture, and learning programs.

Lead client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for managed eDiscovery services. Build stakeholder relationships, guide change management, promote client self-sufficiency, maintain documentation, analyze adoption and account health, and support retention and service expansion. Collaborate cross-functionally with project management, delivery, analytics, solutions, sales, and account teams while influencing outcomes without direct authority.

Own a portfolio of client relationships as a trusted technical advisor. Align IT strategy with business goals, support renewals and retention, identify expansion opportunities, advise on infrastructure, SaaS, security, and automation, and coordinate escalated service delivery. Lead onboarding and training, conduct business reviews, maintain client documentation, and use feedback to improve services.

Own strategic B2B2C partner operations from evaluation and piloting through launch, ongoing performance, and expansion. Manage partner relationships, escalations, service levels, financial and operational performance, onboarding, provider readiness, and process automation. Lead cross-functional initiatives with Business Development, Product, Legal, Finance, Support, and Operations to deliver scalable, profitable programs and strong partner, customer, and service-provider experiences.

Guide enterprise customers through Postscript onboarding, including SMS list growth, campaigns, automations, troubleshooting, and cross-channel marketing strategy. Ensure strong early customer outcomes, meet onboarding health targets, improve customer journey frameworks, collaborate with sales and product teams, and mentor junior onboarding staff.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.