Top Remote Customer Success & Experience Jobs in Orlando, FL

Own post-purchase customer success for real estate investor buyers. Responsibilities include onboarding, activation, account health scoring, retention and churn management, escalations, refund resolution, customer feedback analysis, reporting, and building playbooks from scratch. The role partners with sales, support, product, engineering, and analytics while directly owning retention metrics and working at least four hours daily with US Eastern Time.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Own end-to-end IoT customer onboarding, from SIM provisioning and device configuration through stable production deployment. Diagnose SIM, device, network, and protocol connectivity issues, handle L2 escalations, and partner with engineering on systemic problems. Build automation for onboarding, account-health monitoring, billing, renewals, and support workflows. Maintain internal tooling and documentation, apply AI to operational processes, advocate for product improvements, and create runbooks for team execution.

Reviews and evaluates customer support, customer success, and service delivery documents and work products. Assesses accuracy, clarity, completeness, consistency, and practical relevance; identifies errors and improvement opportunities; and provides structured, actionable feedback using established guidelines. The role requires strong written communication, analytical judgment, attention to detail, independent work, and customer-centric evaluation skills.

Onboard and support customers deploying IoT devices, troubleshoot cellular and network connectivity issues, analyze packets, train users on platform and APIs, configure account features, monitor network health, and resolve escalations. The role also contributes to technical documentation, internal tools, customer reviews, and back-office customer success projects while supporting French-speaking customers.

Manages mid-market customer relationships from onboarding through renewals and expansion. Acts as a strategic advisor, drives adoption and measurable value, leads business reviews, owns renewal negotiations, tracks customer health and retention metrics, identifies expansion opportunities, manages escalations, and represents customer feedback internally. Collaborates with Sales, Legal, Finance, Product, and Support while developing customer advocacy materials and improving Customer Success processes.

Manage assigned Convene client accounts, build long-term customer relationships, understand client needs, provide product best-practice guidance, identify upselling and referral opportunities, participate in recurring business meetings, and maintain accurate CRM records of client interactions and opportunities.

Support health system and life sciences research partners using Helix’s clinico-genomic datasets, tools, and platforms. Serve as the primary data-support contact, lead onboarding and office hours, create user materials, coordinate internal technical support, gather feedback, and help refine solutions. Build clinical and genomic data-processing pipelines while collaborating with Engineering, Research, Bioinformatics, Product, Life Sciences, and Commercial teams.

Manage platform clients through embedded-payments integration, testing, deployment, and go-live. Advise clients on payment processing, margins, revenue growth, adoption, pricing, positioning, and go-to-market strategy. Analyze client data, identify improvement opportunities, monitor satisfaction and retention metrics, support portfolio migrations, and collaborate with sales, product, and engineering teams as a trusted advisor.