Who is Rainforest?
Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple.
We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs.
Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey!
The Role:
As a Platform Success Manager, you will be responsible for ensuring that our clients' integration process is smooth and successful, but more importantly, you will help them optimize margins and revenue, guide them with expert go-to-market advice to increase adoption, and facilitate portfolio migrations.
As part of our Platform Experience organization, you'll join a tight-knit, collaborative team where no two days look alike. You'll be able to make a difference quickly, come up with new solutions, and build the kind of client relationships where you become the person they trust inside their org.
What Will You Do:
Guide and manage platform clients throughout the integration process, from the initial setup, to testing and deployment, and through go-live
Provide guidance and support to platform clients on best practices for payment processing, optimization of margins and revenue, and maximizing adoption rates
Partner with our client platforms to understand their business goals and objectives, develop strategies to achieve them, and serve as a key trusted advisor and advocate for enabling their payments growth and success
Analyze client data to identify trends and opportunities for improvement
Provide expert advice to platform clients on go-to-market strategies, including product positioning, pricing, and messaging
Work collaboratively with cross-functional teams – including sales, product, and engineering – to ensure continued success
Monitor and report on key metrics related to client platform satisfaction, retention, and revenue growth
Who You Are:
5+ years of experience in customer success, account management, or a related field, preferably in the embedded payments industry
Strong understanding of Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms
Deep knowledge of credit card processing and ACH processing, as well as interchange and interchange drivers
Proven track record of helping to grow embedded payments
High customer EQ and a desire to build strong relationships internally and externally
Ability to work independently and manage multiple projects simultaneously
Data-focused, with the ability to think creatively to overcome challenges
Excellent verbal and written communication skills
We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture.
If you require any accommodations throughout the pre-employment process, please contact our HR team at [email protected]
Skills Required
- 5+ years of experience in customer success, account management, or a related field
- Experience in the embedded payments industry
- Strong understanding of Payment Facilitator models or PayFac-as-a-Service for vertically focused software platforms
- Deep knowledge of credit card processing and ACH processing
- Deep knowledge of interchange and interchange drivers
- Proven track record of helping to grow embedded payments
- High customer EQ and ability to build strong internal and external relationships
- Ability to work independently and manage multiple projects simultaneously
- Data-focused and creative problem-solving ability
- Excellent verbal and written communication skills
What We Do
Rainforest is a Payments-as-a-Service (PaaS) provider. We help software companies build and optimize embedded financial services so that they can provide a best-in-class payments experience for their end merchants without the risk, compliance, and operational burdens of registering as a payments facilitator with the card networks. Analysts estimate that by 2030, 75% of all payments globally will be processed via software versus traditional banking channels. Rainforest helps software platforms navigate this massive evolution, by enabling them to drive significant new revenue and improve customer retention by enabling their customers (“merchants”) to accept and send payments. Rainforest is the only payments provider built from the ground up to specifically support the unique needs of vertical software platforms. We provide highly-customizable, low-code, white-label integration technology, fully embedded payments and reporting, and a platform-specific merchant underwriting model. Our PaaS approach is unique because clients don’t have to make tradeoffs between a lightweight referral partnership and building payments infrastructure in-house. Instead, they get the benefits of both worlds: strong unit economics with no upfront costs, plus full ownership and portability of their customer data. Rainforest is led by industry experts, former vertical-SaaS executives, and payments consultants who have spent decades in the payments buyer’s seat. We built Rainforest to be the payments provider we always wanted.
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